Ross Stores, Inc.Project Scope StatementProject Scope StatementNote:Any work not explicitly included in the Project Scope Statementis implicitly excluded from the project.Project NameJancyn Replacement Project – Service Now ToolPrepared ByTopher BiceDate(07/18/18)Version History(insert rows as needed):VersionDateComments1.007/18/18Ross Stores, Inc.Page 1 Revised to accommodate PMBOK® 4thedition
Ross Stores, Inc.Project Scope Statement1. Executive SummaryThis Project Scope Statement serves as a baseline document for defining the scope of the Jancyn Replacement Project – Service Now Tool, the project deliverables, work which is needed to accomplish the deliverables, and ensuring a common understanding of the project’sscope among all stakeholders. Jancyn has been utilized for the past twelve years to allow District Manager’s a web-based system portal to input individual Store visits, as well as serve as the company to manage Store mystery shop visits for both Cashier/Customer Service and Sizing metrics. After FY18, Jancyn will no longer be utilized for mystery shops and the programwill cease, being replaced by SMG Customer Insights web-based Customer receipt survey data. Service Now, which Loss Prevention and Human Resources utilize as their web-based Store visits portal, is an alternative to Jancyn and will replace Jancyn as the new District Manager web-based Store visits portal in a like-for-like fashion. All project work should occur within the framework of the project scope statement and directly support the project deliverables. Any changes to the scope statement must be vetted through the approved Project Change Management Process prior to implementation. This completion date for this project is October 15, 2018.Note:In any instance where there is a discrepancy between the Project Charter and the Project Scope Statement, the latter is considered authoritative.2. Business Objectives2.1 Product Description (Solution)The scope of the Jancyn Replacement Project – Service Now Tool is to utilize Service Now and design, build, and implement a web-based District Manager Store visit program within the Service Now platform, based off of previous designs for Loss Prevention and Human Resource visits. The scope of this project includes all requirements gathering, planning, design, development, and implementation of the Jancyn Replacement Project - Service Now tool.
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- Spring '17
- Tom Jensen
- Project Management, project manager, project scope statement, Ross Stores