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reading questions .docx - Chapter 3 who am I Understanding...

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Chapter 3: who am I? Understanding and adapting interpersonal communication styles 1. Why do you need to understand communication styles? Understand that styles are adaptable Not only does each individual have a preferred style, you develop multiple variations on that style over time as you are exposed to different situations and have more complex relationships. Define and understand your communications comfort zone The more clearly you understand your communications preferences, the more adaptable you can be when you are presented with a completely oppositional communication style. Learn to adapt: get out of your comfort zone When you find yourself outside your comfort zone, understand that you have an opportunity to learn where and how you need to adapt. 2. What listening skills will help you communicate better with others? (2 skills) Passive listening; a common problem In business1 passive listening leads to costly mistakes, unhappy employees, and customer complaints. Example: a manager does not listen carefully of illness employee’s explanation which caused the whole office get flu Active listening the process of focusing attentively on what a speaker says, actively working to understand and interpret the content, and then responding to acknowledge understanding. 3. The process of the active listening: (4 categories) Hearing accurately Listening requires that you first distinguish the sounds you need and want to listen to and concentrate on fully hearing those sounds Physical barriers: A temporary hearing problem such as blocked ears from a head cold The speed at which your brain can process what you hear; multitask example Distraction from surrounding environment; can’t communicate well in a noisy place The key: singular focus Comprehending and interpreting Definition: Listening comprehension refers to how well you understand what you hear (sick friend example: lack of professional vocabulary) Interpreting involves analyzing the content of what you hear, read, or see to determine it intended meaning (send email example: different time zone) Listen to nonverbal communication Definition: nonverbal communication refers to messages that are conveyed through
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something other than words Contributions to nonverbal communication Emphasis and tone of voice; words carry different meaning depending on how they are said Facial expressions; difference between say hello with “smile” and with “lowered eyebrows” Body language, posture, and gestures; Ask questions and paraphrase to ensure understanding A way to help improve comprehension ad understanding Evaluating Evaluating when you fully understand what someone says Three impairments: Prejudgment of the speaker: previous negative experience leads same attitude to current speech – “halo effect” Prejudgment of an idea: the idea that has been considered and dismissed
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