Junk Van Analysis Part 2 INFO563_FA18 Strategic Information System
Current System Task Flow The current system task flow for 1-800-JUNK-VAN is shown above in the form of a swim diagram. We can see the various steps taken from when an appointment is made to when the data is updated in the system for the drivers to see the following day. The process begins with a customer calling Junk Van to schedule an appointment by phone with either an AM or PM operator, depending on the time of the call. The morning operator opens the database, inputs new bookings, and sends the file to the PM operator. The evening operator opens the file, repeats the same process, and sends the updated file to the data clerk. This associate is also responsible for creating work orders for the daily bookings and inputting the information onto a spreadsheet to be emailed to the drivers that evening. The drivers are then able to use this information to plan their schedule for the next day, inform their helpers, and in turn execute their services the following day. At the completion of each job, the drivers would either receive the payment in person, if the customer was paying with cash or check, or they would email the customer an invoice if they wish to pay with a credit card. For their final phase in the system, the customer would pay the bill from the driver in the form of
cash, check, or credit card. At the end of their shift, the drivers are responsible for sending an email to the data clerk with details from the jobs performed to be updated and saved in the system. The data clerk would then manually run the credit card transactions and save all of the information into the database. From here, the data clerk would send this information to the AM operator and the cycle would repeat the following day.
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- Spring '17
- Rashmi Jain
- Quickbooks, Credit card, Business Process Modeling Notation