anubhav.docx - ITM125 Case study#2 Anubhav Mahajan(A00085504 ITM125 Professor Julia Tignanelli Canadore College July 10th2018 Setting Lakeshore Pizza

anubhav.docx - ITM125 Case study#2 Anubhav...

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ITM125 Case study #2 Anubhav Mahajan (A00085504) ITM125 Professor: Julia Tignanelli Canadore College July 10 th 2018 Setting : Lakeshore Pizza Company Stakeholders: 4 restaurant staff; 1 restaurant manager; 1 company CEO; 3 financial investors; 50 local customers Explanation of each problem : Problem #1: Restaurant staff did not properly communicate the customer’s order. This problem is because the person taking the order may be ill-prepared and forgetting the things the customer asked to do. Like he forget to make a note of the allergy to the chef and ends up with the problem. Problem #2: Customers are complaining and posting negative reviews online. As the customers went unhappy because of the in-proper care of the restaurant staff about the food allergy asked to them and although the manager was also not able to satisfy the family itself. This is the reason that they posted negative reviews online. Problem #3: The Company CEO is out of town and cannot be reached until next week. The absence of CEO can be hazardous for the restaurant as the financial investors are now getting frustrated and insecure about investments they had done in the company. It is because
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