Reply 1 DB4.docx - I like reading your post and have an...

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I like reading your post and have an answer to your question. Yes, I belong to several loyalty programs. My hotel programs are Hilton, Marriott and IHG (Holiday Inn). My airline programs are Delta, American, Southwest and United. I am only loyal to Hilton and Delta. I have a black diamond status at Hilton and platinum status on Delta. I only fly the other airlines if there is a direct flight that Delta does not fly or stay at another hotel, if Hilton is not available. My personal travel is almost always covered by points as I earn the points due to my work travel. I also feel that these programs are focused on business travelers and not people going on vacation. To answer your question of why these two programs, I found that they treat me the way that I want to be treated. American appears to be difficult to check-in and they are just plain difficult to work with at the airport. United just does not fly to the locations I need to go.
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  • Spring '12
  • n/a
  • Customer loyalty programs, loyalty programs

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