Ch_10_Communication

Ch_10_Communication - Communication Chapter 10 It's not...

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Communication Chapter 10 “It’s not what you tell them— it’s what they hear.” –Red Auerbach, former Boston Celtics championship coach
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Main Points Communication Process Application
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What is communication ? In your own words? Why is communication important - purposes?
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Types of Communication Inter personal communication Involves at least 2 people Verbal Non-verbal Intra personal communication Communication we have with ourselves (“self-talk”)
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Sending Messages Effectively Non-verbal messages Approx. 50-70% of the information conveyed in communication is nonverbal (Burke, 2005) Physical appearance Posture Gestures Body position Touching Facial expression Voice characteristics See Guidelines for Sending Messages p. 234.
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Sending messages effectively Verbal messages Breakdowns occur because messages are sent ineffectively, are not received, or are misinterpreted. Be clear and consistent Be direct Deliver messages immediately
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Receiving Messages Effectively Active listening Involves attending to main and supporting ideas, acknowledging and responding, and giving appropriate feedback Paraphrasing Using non-verbal cues (eye contact, nodding head, etc.)
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Ch_10_Communication - Communication Chapter 10 It's not...

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