Week 7 HW .docx - P 14u20131 British Airways British...

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P 14–1: British Airways British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators: Return on invested capital On-time arrivals Earnings growth Percent empty seats Lost baggage Employee turnover Employee training hours Number of frequent flyers (25,000 miles on BA) to these four balanced scorecard perspectives: Financial Innovation and learning CustomerInternal business processes Note: Performance indicators may be used for more than one perspective. P14-1 Solution: Return on invested capital: Matches with the Financial perspective.

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