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performance-4th class-PSYCH 255

performance-4th class-PSYCH 255 - Job Performance...

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1 Job Performance http://youtube.com/watch?v=4wp3m1vg06Q
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2 Why are I/O psychologists concerned about performance? Key behavior at work Linked to people finding jobs and keeping jobs Part of the set of behaviors organizations/managers wish to be able to influence and control
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3 Major “categories” of performance Task performance Doing your job; performing required tasks OCBs: organizational citizenship behaviors Doing the extras; helping others, putting forth extra effort CWBs: Counterproductive work behaviors Doing what you shouldn’t be doing; theft, goofing off, harassment
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4 Campbell’s Determinants of Performance
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5 Declarative or Procedural? Consider the following knowledges and classify them as predominantly declarative or predominantly procedural. The most direct driving route from Denver to Salt Lake City. The most effective way to get your car to a gas station when the fuel gauge is reading empty. Rebooting your computer. Extent of technical terms/language to use with a customer. Persuading your supervisor to allow you to take a personal day of vacation.
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6 Full Campbell Model Figure 4.2 The Full Campbell Model Source: Based on Campbell, McCloy, Oppler, & Sager (1993).
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7 Task Performance PK x DK x Motivation =? Performance Also consider effect of organizational constraints (a negative effect) Think of a time in classes or at work where you were unable to perform your best despite being able/knowledgeable and motivated. What were constraints on your ability to perform?
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