performance_evaluation_6th class-PSYCH 255

performance_evaluation_6th class-PSYCH 255 - Performance...

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1 Performance Evaluation http://www.youtube.com/watch?v=lTcaAxC Why do employees dislike performance evaluations?
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2 Performance evaluation Second only to firing an employee, managers cite performance appraisal as the task they dislike the most. Why do managers dislike performance evaluations?
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3 Performance Management Emphasizes link between individual behavior & Components Definition of performance Actual measurement process Communication between supervisor & subordinate about individual behavior & organizational expectations
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4 Why Have Performance Management? Helps people do their jobs better Identifies training and education needs Assigns people to work they can do well Maintains fairness in salaries, benefits, promotion, hiring, and firing To evaluate effectiveness of selection tools Layoffs
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5 Connection of performance management to psychology research Standards of reliability and validity Knowledge of motivation – how to motivate raters to complete accurately and fairly Knowledge of cognition – how to design considering attention, memory, retrieval processes Knowledge of individual self-perceptions – how to design to deliver feedback that is accepted
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6 Define performance for a given job Ultimate (theoretical) criterion Ideal measure of all relevant aspects of job performance Actual criterion Actual measure of job performance obtained Differences between ultimate criterion & actual criterion represent imperfections in measurement – contamination & deficiency
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7 Criterion Deficiency & Contamination Criterion deficiency When actual criterion is missing information that is part of behavior one is trying to measure Criterion contamination When actual criterion includes information unrelated to the behavior one is trying to measure
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8 Criterion Contamination, Deficiency, Figure 4.3 Criterion Contamination, Deficiency, and Relevance
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9 Example: grades as a measure of performance For this class, what is the theoretical or ultimate criterion? What are the actual criteria that will be used to evaluate performance? In what ways are these criteria deficient? What could contaminate these criteria? Second example: dollar sales as indicator of salesperson performance Reduce but seldom eliminate deficiency and contamination
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Measurement of Performance Objective Measures Subjective Measures (rating system) Many individuals think that “objective” measures are the preferred way to assess performance since they would seem to be less subject to interpretation than subjective measures. What are some of the pros and cons of objective v.
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This note was uploaded on 03/30/2008 for the course PSY 255 taught by Professor Dr.annmarieryan during the Spring '08 term at Michigan State University.

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performance_evaluation_6th class-PSYCH 255 - Performance...

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