The-10-Best-Practices-for-Enhanced-Employee-Engagement.pdf...

The Henry Miller Group
The 10 Best Practices for
Enhanced Employee Engagement
Henry S. Miller
President, The Henry Miller Group
Author, The Serious Pursuit of Happiness

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Copyright © 2014 Henry S. Miller
The 10 Best Practices for
Enhanced Employee Engagement
Copyright © 2014 • Henry S. Miller • All Rights Reserved.
The Henry Miller Group LLC • P.O. Box 1537 • Los Gatos, CA 95031
• [email protected]

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Copyright © 2014 Henry S. Miller
The 10 Best Practices for
Enhanced Employee Engagement
Executive Summary
ighly engaged employees are committed to their organization and invested in its
success. They are proactive in sharing their ideas, in promoting their company
and organization inside and out, and they exert discretionary effort – above and
beyond what is required just to earn their salary and stay employed.
Based on our detailed review and analysis of the recent studies by major research firms
around the world on employee engagement, there is clear, compelling, and mounting
evidence that employee engagement is strongly correlated to individual, group, and
corporate performance outcomes – including recruiting, retention, turnover, individual
performance and productivity, service, and customer loyalty as well as to bottom-line
results such as growth in operating margins, increased profitability, and revenue growth
rates.
By more fully incorporating these 10 “best practices” of high employee engagement
organizations into your own company’s or organization’s employee engagement plans – and
by utilizing our models to help guide your selection of strategies, the tremendous potential
benefits of enhanced employee engagement can become more readily achievable for your
company or organization.
H

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Copyright © 2014 Henry S. Miller
The 10 Best Practices for
Enhanced Employee Engagement
Overview
mployee engagement remains a major challenge for companies and organizations
worldwide – and an often elusive outcome even for those organizations who are
already committed to achieving a high level of employee engagement and who
already have employee engagement programs in place.
One proven strategy that can provide a clear path to enhancing the level of employee
engagement in any company or organization is to benchmark against the current “best
practices” in employee engagement worldwi de.
Definition
lthough at times there appear to be differing opinions on exactly how to define
employee engagement, we found an overall consensus to be as follows:
Employee engagement is a desired outcome that occurs when workers feel
a heightened mental and emotional connection to their jobs, their manager, their co-
workers, and/or their organization and its mission. As a result, they are more dedicated and
more willing to apply voluntary, discretionary effort to their work above and beyond the
norm to help their organization succeed.