Chapter 2 quality theory.docx

Chapter 2 quality theory.docx - Brooks Reierson Research...

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Brooks Reierson Research and report on what organizations can apply for the Malcolm Baldrige Award. Organizations that apply for the Malcolm Baldrige National Quality Award are judged by an independent board of examiners. Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence: 1. Leadership: How upper management leads the organization, and how the organization leads within the community. 2. Strategy: How the organization establishes and plans to implement strategic directions. 3. Customers: How the organization builds and maintains strong, lasting relationships with customers. 4. Measurement, analysis, and knowledge management: How the organization uses data to support key processes and manage performance. 5. Workforce: How the organization empowers and involves its workforce. 6. Operations: How the organization designs, manages and improves key processes.
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  • Summer '19
  • Management, Malcolm Baldrige National Quality Award

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