501 A2.docx - BSBWOR501 manage personal work priorities and professional development Management Skills Competency Unit Skills Developed Develop and use

BSBWOR501 manage personal work priorities and professional development Management Skills: Competency Unit Skills Developed Skills Required Develop and use emotional intelligence x Lead and manage team effectively x Manage quality of customer service x Manage risk x Customer orientation and ability to adapt/respond to different types of characters x Ensure PPE and equipment are ready to use x Track record of over-achieving quota x Ability to multi-task, prioritize, and manage time effectively x Customer Service Skills: Competency Unit Skills Developed Skills Required Communication Skills x Ability to work under pressure x Able to cooperate with others x Verbal and non-verbal skills x Persuasive Speaking Skills x Adaptability x In the process of assessing my professional competency, I used two areas, which are my studies and my job. I used a skill matrix to indicate the units of competency that I absorbed from my diploma course. Some of competency units are from my workplace. I gained them through my experience. Moreover, I collected some of them by researching on my Institute website and Australian Government training website. 2. Meetings: I had an appointment with my colleagues - my friends as well when we had a day off. I printed a paper of the competency units in term of management skills and hospitality skills then gave it to them. Skills that I had already developed would be noted “Y” (Yes) . By contrast, they would note “N” (No) next to the skills that I had not performed yet. They all felt comfortable, noted as they thought and gave more specific remark for me. I also showed

BSBWOR501 manage personal work priorities and professional development them that I paid attention to what they were saying. I took a note of what they told me. It can be seen in the meeting notes.