MSC 313 Exam Review - MSC 313 Exam Review: Best...

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MSC 313 Exam Review: Best Relationship Practices Dedicated Quality Work - to Completion Show enthusiasm Personal sacrifices - if needed Go beyond role Overcome obstacles Be Focused Insightful Read verbal / non - verbal signs Anticipate reactions Understand other points of view Be sensitive Use humor - to diffuse tension Credible Actions = Reinforcement for Firm Actions = Personal competence Appropriate appearance Keep promises Quickly responsive Adaptable Become Compatible Different Strokes etc Pay attention to special needs Adjust plans to accommodate reactions Cooperative Readily share with others
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Teamwork Assist others Disciplined Be Cool under attack Use rationality against anger / emotion Hear complaints fully Be patient with morons No Negativity Accessible Share expertise Help with personal concerns Be available in crises Follow Up / Check in Be Friendly Communicative Listen Well Continually ask questions Convey key issues Never try to manipulate Leadership Take Responsibility Move the ball down the field Be ethical
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Garner respect Ethics A Hint of sleaze can bury you No absolute Rules Personal Code Ethics " Ethics are the principles governing the behavior of an individual or a group. These principles establish appropriate behavior." Ethics Deception Bribes / Gifts / Entertainment Confidential Information Back -Door Selling Trust " A belief by one party that the other party will fulfill its obligations in a relationship." Value of Trust Sharing Information Increased Efficiency Take More Risks Handle " Bumps" in Road
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MSC 313 Exam Review - MSC 313 Exam Review: Best...

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