oProblems: data inconsistency, disjointed processes, segregated information, isolated decisions (see fig 7.5 on pg. 258) oResolutions: integrations of systems—data warehouse, ERP/CRM •What are CRM, ERP, and EAI? Know the descriptions and characteristics of each.
Chapter 8 •Define social network. oSocial relationships among people with common interests •The nature of social media. oThe use of IT to support sharing of content among networks of users •The roles in social media IS. oProviders: Facebook, LinkedIn, etc. oUsers: Individuals and organizations o