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Exam 2 Study Guide Covers Chapters 7-12 IS 4410 Adam Frisbee Strategies for success Know the bolded parts of each chapter oHeadings, subheadings, and bolded words Know this study guide oLook at the chapters as you’re going through this study guide. Make your own expanded notes. Review the summaries and study guides at the end of each chapter Chapter 7 Differences between structured and dynamic processes. oStructured processes are stable, fixed sequences. oDynamic processes are flexible and informal. Processes used in different organizational scope: workgroup, enterprise, and inter- enterprise. oWorkgroup processes exist in a group or department and are supported by workgroup information systems (10 – 100 users). oEnterprise processes exist in multiple departments and are supported by enterprise information systems (100 – 1000 users) oInter-enterprise processes span two or more organizations and are supported by inter-enterprise information systems (1000+ users) IS and process quality oWhat are process efficiency and process effectiveness? §Efficiency: ratio of process outputs to its inputs §Effectiveness: measure of how well a process achieves organizational strategy oHow are processes improved? §Change the process structure Reorganize the steps in the process §Change the process resources Human or machine resources §Change both process structure and resources Problems of information silos and how they are reduced/resolved? This study resource wasshared via CourseHero.com
oProblems: data inconsistency, disjointed processes, segregated information, isolated decisions (see fig 7.5 on pg. 258) oResolutions: integrations of systems—data warehouse, ERP/CRM What are CRM, ERP, and EAI? Know the descriptions and characteristics of each.
Chapter 8 Define social network. oSocial relationships among people with common interests The nature of social media. oThe use of IT to support sharing of content among networks of users The roles in social media IS. oProviders: Facebook, LinkedIn, etc. oUsers: Individuals and organizations o

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