Unformatted text preview: BSBWOR204 Use business technology
ASSESSMENT COVER SHEET Student ID BV023718 Student Name First Name: Monica Last Name: Andreoli Student’s declaration: By submitting this assessment, you are acknowledging and agreeing to the following conditions: Please check each item in the box, if you agree. ✔ I have read and understood the details of the assessment. ✔ I have been informed of the conditions of the assessment and the appeals process and understand I may appeal if I believe the assessment is not equitable, fair or just. ✔ I agree to participate in this assessment, and I am ready to be assessed. ✔ I declare that the attached is my own work or in collaboration with other members of a group as required. ✔ I have acknowledged all sources where appropriate in accordance with ILSC’s Academic Integrity Policy, and I believe other group members have done the same. Submitting your assessment: Complete all assessment tasks, save, and upload in Moodle for grading. Please view the videos on submitting work through Moodle in the FAQ section of your VET Orientation course. Check Moodle grades and feedback on your submission. You will receive an email notification when your assessment has been graded. Assessor’s acknowledgement: Please verify each of the following principles of assessment by placing a tick in each box. Refer to the assessor's handbook for further information if required. ✔ Authentic: The assessor is assured that the evidence presented for assessment is the learner’s own work. ✔ Valid: The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements. ✔ Current: The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past. ✔ Sufficient: The assessor is assured that the quality, quantity and relevance of the assessment evidence enable a judgement to be made of a learner’s competency. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 1 of 10 How to work through your assessment
Your assessment is designed to assess your performance of competency for the BSBWOR204 Use business technology. Your assessor will help you to fully understand assessment requirements for this unit. The features of this assessment are detailed in the following table. Feature of the assessment resource Assessment information and scope Explanation This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data. It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility. The key outcomes are: Select and use technology Process and organise data Maintain technology Assessment overview To demonstrate competency, you must successfully complete all three assessment tasks. Task 1: Online Moodle Quizzes Task 2: Project: Using business technology at BizOps Enterprises Task 3: Workplace Simulation &Observation Complete the following tasks ü Task 1: Online Moodle Quizzes Complete your Moodle quizzes online for each topic. You will demonstrate a sound knowledge of the unit requirements in your responses. ü Task 2: Project: Using business technology at BizOps Enterprises You will demonstrate your skills and knowledge by completing a scenario-based project. ü Task 3: Workplace simulation & Observation Your work performance will be documented while being observed by an assessor. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 2 of 10 TASK 1 – Online Moodle Quizzes
Complete the following quizzes on Moodle: o
o Topic 1 Online Quiz Topic 2 Online Quiz Topic 3 Online Quiz TASK 2 - Project: Using business technology at
Purpose You will demonstrate your skills and knowledge by completing a scenario-based project. Task overview and context You receive an email from Gina Harris, Human Resources Manager at BizOps Enterprises. Subject: Printer Good morning, As I was finishing my work yesterday, I noticed that the main printer in my office is not working. I sent two jobs to print, which I really need for a meeting today at 4 pm. The printer has a red light that is flashing and a green light that is flashing very quickly. Please read the ‘task instructions’ below for more information on what I need you to do. Refer to the ‘Manufacturer’s Printer Instructions’ below as well as the ‘resources required’ section (for the equipment fault report form), as I think you’ll need both of these. Thank you, Gina Harris Human Resources Manager Manufacturer’s Printer Instructions Extract from manufacturer’s instructions for Printer Model X54T14 Printing problems If your printer is not working, look at the control panel. The control panel uses different coloured lights to show what type of problem the printer has. The control panel is on the front of the printer on the top right. A green light that does not flash means the printer is working. A green light that flashes slowly means the printer is out of paper. A green light that flashes very fast means the paper is jammed. An orange light that is flashing means the printer is running low on ink. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 3 of 10 A red light that is flashing means the printer has switched to lowquality printing because it is almost out of ink. A red light that does not flash means the printer is completely out of ink. If there is no light, it means the printer is not connected to power. It may not be plugged in, there may be a fault with the cord or power point, or there may be no power to the power point. Project instructions You will undertake the project and complete the activity tasks below to select and use computer software and organise electronic information and data. You will need to access and read the following BizOps Enterprises documents to complete the project: § Organisational charts § Equipment Fault Report Form Access these documents in the Moodle Assessment tab for this unit. All project instructions must be performed satisfactorily for Task 2 to be completed satisfactory. You must complete the project unassisted by the assessor or other personnel, but may refer to reference material as needed. Resources required The following materials are required for this project to be undertaken: Access these documents in the Moodle Assessment tab for this unit. o Organisational-charts.pdf o Equipment-fault-report-form.doc Assessment conditions The assessment will take place in a safe, simulated workplace environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT use field of work and include access to: §
Reasonable adjustment office equipment and resources electronic files and data workplace documentation and equipment manuals If you are unable to undertake the assessment task as designed, please speak to your trainer/assessor. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 4 of 10 BizOps Task Instructions:
Complete each of the following tasks. Submit your answers to tasks 1 and 2 in the spaces provided 1. Read the manufacturer’s instructions for the printer. Based on Gina’s description of the lights, identify the problems with the printer. Following
the instruction a red light that is flashing means the printer has switched to low-quality
printing because it is almost out of ink; a green light that flashes very fast means the paper is
jammed. 2. Using the manufacturer’s instructions, identify what needs to be done to fix the printer. For fix the problems with the printer we have to put another toner full of ink and try to remove the paper
jammed inside the printer, after that everything should work properly. Equipment Fault Report Form: 3. Access and complete the ‘Equipment Fault Report Form’. Outline the problems with the printer. 4. Look at the BizOps ‘Organisational charts’ to identify who you need to report this problem to. Add this person’s name and job title to the Equipment Fault Report Form. 5. Since Gina wants the two jobs printed in time for her meeting, add an instruction on the ‘Equipment Fault Report Form’ explaining what time Gina needs her work. 6. Upload the completed form with your assessment on Moodle. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 5 of 10 Using business technology: Short Answer Questions
Provide answers to all questions using the spaces provided. 1. When using business technology, why is it essential to select appropriate technology and software for your tasks, as well as understand the operational guidelines for using the equipment safely? Name four (4) technological devices that can be used to complete workplace tasks. It is important to use the appropriate technology and software for your tasks because if you are
working at a computer for a long time each day, you need to make sure that your workstation is
comfortable and designed so you can do your work efficiently. You will need to organize your work
following the guidelines and learn how to use technology according to your workplace requirements.
Some names of technological devices that can be used to complete workplace tasks computer and
monitor, software, a scanner, a photocopier, a printer, a fax machine and a shredder. To choose the
right technology and software for your tasks, you need to understand the functions of the technology
available to you. 2. Provide an outline of Work health and safety (WHS) requirements in an organisation. Describe three (3) pieces of equipment that may be used to improve posture and promote workplace safety. Every
organization has WHS policies and procedures to follow. It allows you to avoid healthy
problem caused by a bad ergonomic position or incorrect use of equipment. Three important pieces
of equipment that could be used to improve your posture at work are:
1. Chair. You should adjust your chair height so your feet are completely flat on the floor, your thighs
are horizontal and your lower legs are vertical to the floor.
2. Desk. When you sit at your desk, the surface should be just below your elbow height. If you can’t
change the height of your desk, try raising your chair so you are sitting at the correct height,
and use a footrest to make up the difference.
3. Keyboard. You can adjust the angle of your keyboard to suit you by moving the supports
underneath it. Place the keyboard as close as possible to the front of your desk.
3. Explain how an organisation can update a record or file. What are the benefits for an organisation to continuously update, amend and record files? How can regular data backups help to achieve this? organization can update a record or file with devices such as keyboards and scanners, which
send information to a computer. About that, you need to be able to operate these devices properly
to do your work efficiently. Having everything stored and saved in your computer it allows you to
manage or check some document without spending time or make confusion for looking for it.
Updating file is an important part of technology because documents need to be stored in the right
places and you can do it easily. You need just to know how to use the folder structures and naming
standards of your workplace and how to close software applications without damaging or losing
information. About the backups, this is essential to protect important records and information from
being lost or damaged. Workplaces of different sizes may choose different locations for storing the
backed up data. Most folders and files are stored on a server and copied to a back-up server
located off-site. Some workplaces use cloud storage for data back-ups.
ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 6 of 10 4. When using business technology, why is it essential that an organisation has data storage and naming protocols? Provide three (3) ways that files can be managed to avoid data loss or damage. there
are ways that help you to avoid to lose or damage file. It is really important as the first step
naming your new file or protocols. You should name records and files in a similar way to other
records and files, but making sure there no existing record with the same exact name. If it is
everything named correctly the work that you have to do ti find something inside your computer will
be easy and fast because at the beginning was everything done in a property way. To avoid data
loss and manage your files properly you should:
- opening only one application at a time whenever possible.
- ensuring records are properly saved before closing them.
- locking your computer when you are not at your workstation.
- identifying and acting on hardware or software problems.
5. Describe a time when you needed to use a training booklet or access online assistance to overcome a technological difficulty. List three (3) types of information contained in a training booklet or manual. When
using business technology, sometimes the workplace equipment you use might fail or the
business software might crash. Training booklets and manuals can help you to fix these kind of
problems. Three types of information contained in a training booklet or manual are:
- relevant WHS issues 6. Name and describe two (2) common consumables. Provide an example of when you would replace used technology consumables. How could this be done in a way that meets the manufacturer’s directives? Consumables
are items consumed or used during the production process, such as printer paper or
toner cartridges. Sometimes when you are in your workplace you need to replace the old thing for
the new thing for keep going with your work. Just imagine when you have finished a toner of ink
and for keep printing you have to change it for sure. Often, for manage the equipment in your office,
you should check the manufacturer’s directives. In this example, your printer has an apposite
manufacturers’ manuals that have step-by-step instructions on how to replace the toner. You will
find the instructions with an estimates of how long the toner cartridge should last. Checking the
quality of the print is a good way to monitor whether cartridges need replacing. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 7 of 10 7. Why is it important to maintain business technology by routinely cleaning and maintaining office equipment? List four (4) examples of tasks that may be on a safety checklist that ensure a workplace and its surroundings are kept safe. It is important to maintain business technology by routinely cleaning and maintaining office
equipment because regular checks and maintenance helps to make sure that everything is working
properly. By regularly cleaning and maintaining equipment, you can avoid problems and faults
occurring. You can do some of the maintenance yourself. Four examples of tasks that could ensure
a safe and clean workplace are: 1. Check the printer copier (changing cartridges and drums,
removing all torn paper from paper jams and generally cleaning a printer helps it work better). 2.
Storing consumables (Your consumables must be stored safely so they are usable when
needed. Consumables are expensive and should be stored in a clean,dry area to prevent damage).
3. clean your keyboard, monitor and mouse. 4. check the scanner. 8. Explain the process or steps that should be taken to communicate faults about technology. Who would the fault be reported to? Sometimes
happens that there are faults about technology. For fix it you have to know that all
equipment comes with operating manuals and these often have troubleshooting sections that can
help you overcome problems. When you have some problems, it’s important to talk to other staff
about it. Informal communication can helps identify potential problems before are in writing.
About the reporting faults, there is a maintenance program records that allows a workplace to
know exactly what equipment is failing and how much maintenance and repairs cost. Some
workplaces have a set of frequently asked questions (FAQs) to help staff when they are having
problems with technology. Each technical difficulty has a recommended procedure or fix. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 8 of 10 TASK 3: Workplace Simulation & Observation
Purpose Your work performance will be documented while being observed by your assessor. Workplace Scenario Test printer functions and email form Observation instructions Following the email from Gina Harris, Human Resources Manager at BizOps Enterprises, you will test printer functions by printing out the ‘Equipment Fault Report Form’ and send an email with the form attached using electronic software and office equipment in a simulated office environment. You will be observed while performing the following tasks: 1. Printing the ‘Equipment Fault Report Form’ using computer and software print functions while maintaining equipment. 2. Accessing and emailing the ‘Equipment Fault Report Form’ as an attachment to Gina Harris, Human Resources Manager using a computer and electronic software. Your assessor with provide you with clear instructions at the time of the assessment. Your assessor will assess your required skills and knowledge while observing your performance according to the observation checklist below. Resources required The following materials are required for this observation to be undertaken: o Equipment-fault-report-form.doc o BizOps documentation and equipment manuals Assessment conditions The assessment will be conducted in a safe, simulated work environment where evidence gathered of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to: §
Reasonable adjustment office equipment and resources electronic files and data workplace documentation and equipment manuals interaction with others. If you are unable to undertake the observation as designed, please speak to your assessor. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 9 of 10 Observation checklist You will be observed performing the following: Recognising and following codes of practice and BizOps policies and procedures associated with the work role. Adjusting the following to suit user’s ergonomic requirements: workspace office furniture and equipment Using business technologies and systems safely, when: collecting information storing or accessing the information sharing information electronically Using the printer and computer equipment according to BizOps organisational requirements in a way that promotes a safe work environment. Demonstrating basic maintenance on a range of equipment using manuals or help-files including: demonstrating maintenance procedures to avoid a paper jam Operating digital systems and business tools effectively to complete routine tasks using some basic troubleshooting strategies as required. Operating a mouse or keyboard or other input devices according to BizOps organisational requirements. Accessing, storing and retrieving the workplace information including equipment fault form appropriately and; exiting the required applications without damage to, or loss of, information. Understanding purposes, specific functions and key features of the digital system being used and business equipment. ILSC Business College: BSBWOR204 Assessment Version 3.0917 Page 10 of 10 ...
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