leveragingTechnologyImprovePatientOutcomes2018.pdf

leveragingTechnologyImprovePatientOutcomes2018.pdf - Nurs...

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Nurs Admin Q Vol. 42, No. 3, pp. 246–253 Copyright c 2018 Wolters Kluwer Health, Inc. All rights reserved. Leveraging Technology to Increase Patient and Family Engagement and Improve Outcomes Joanne T. Clavelle, DNP, RN, NEA-BC, FACHE Engaging persons in their health care influences the quality of care and improves patient safety, health outcomes, and the patient experience. Emerging technology is enabling patients to be more fully engaged in their care. At the same time, the rapid emergence of these solutions is impacting nursing professional practice, workflows, and care delivery models across the continuum. Faced with a sustained and continued technology explosion, nurse executives are uniquely positioned to lead care transformation that leverages technology to engage patients at the point of care, redefine nursing practice, and improve empirical outcomes. Key words: leadership, outcomes, patient engagement, technology E NGAGING people in their health care oc- curs at both the individual and collec- tive levels, influencing the quality of care and improving patient safety, health outcomes, and the overall patient experience. 1 In the past decade, information technologies have evolved that allow interventions to be tailored to a person’s capacity to be engaged in his or her care 2 in the right setting, at the right time. The use of natural language processing of clinician notes, combined with machine learning prediction techniques, has been use- ful in predicting adverse outcomes and iden- tifying comorbidities. 3 Information and com- munication technology in outpatient settings has become core to disease management and facilitates patient-reported outcomes through mobile monitoring. 4 New models of cross- continuum care management as well as popu- Author Affiliation: GetWellNetwork, Bethesda, Maryland. The author declares no conflict of interest. Correspondence: Joanne T. Clavelle, DNP, RN, NEA- BC, FACHE, GetWellNetwork, 7700 Old Georgetown Rd, Ste 400, Bethesda, MD ([email protected]). DOI: 10.1097/NAQ.0000000000000301 lation health initiatives empower patients and families through interactive patient care (IPC) as they participate in managing their asthma, congestive heart failure, diabetes, and other conditions. These empowerment models are positively impacting clinical quality and em- pirical patient experience outcomes. While nurses have always facilitated the achieve- ment of optimal patient health, nursing roles are shifting to empower patients to make deci- sions themselves and exert control over their personal care journey. 5 As we look to an ac- celerated technological explosion in the fu- ture, nurse leaders must transform the nurs- ing professional practice environment while balancing caring science with technological structures to support patient engagement.
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  • Summer '15
  • Nursing, Health care provider, Wolters Kluwer Health

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