ABEYTA_e08c1CustomerService - Rating 3 5 2 2 4 2 1 1 2 4 5 5 4 5 5 3 3 2 1 1 4 5 4 4 1 4 2 3 1 1 Survey Key Legend 1 Highly dissatisfied 2

ABEYTA_e08c1CustomerService - Rating 3 5 2 2 4 2 1 1 2...

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Customer Satisfaction Survey Survey Key Store # Wait Time Quality Service Rating Legend Results 251 2 4 3 1 Highly dissatisfied 7 251 5 5 5 2 Dissatisfied 13 251 1 3 2 3 Neither 16 251 2 3 2 4 Satisfied 22 251 5 4 4 5 Highly satisfied 26 251 3 3 2 251 1 1 1 Correlation 251 1 1 1 0.84 251 2 4 2 251 5 4 4 679 5 5 5 Bin Frequency umulative % 679 5 5 5 1 20 22.22% 679 4 3 4 2 15 38.89% 679 4 4 5 3 13 53.33% 679 5 4 5 4 21 76.67% 679 5 3 3 5 21 100.00% 679 3 3 3 More 0 100.00% 679 1 2 2 679 1 1 1 679 1 1 1 372 5 5 4 372 4 5 5 372 4 5 4 372 4 4 4 372 3 4 1 372 2 4 4 372 2 5 2 372 2 2 3 372 1 2 1 372 1 1 1 0 5 10 15 20 25 Frequency
Store # Average Service Satisfaction Rank 251 2.60 3 372 2.90 2 679 3.40 1 <=2 in wait time and service 251

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