BSBMGT516 Facilitate Continuous Improvement Kristine Choa CAC000412 Assessment 1 1. Why should a business be involved in continuous improvement and how does a continuous improvement philosophy benefit a business? -Continuous improvement is now necessity in business as companies compete for survival and for market dominance. It helps businesses by focusing with customer service, simplified processes and procedure, and enhanced quality of service delivery. 2. Who should be encouraged to be actively involved in the development of continuous improvement processes? Explain your answers indicating the reasons why these people should be involved and what they can input into the development process. - The continuous improvement team is actively engaged in defining and implementing projects while managing the overall process. Team members who are high-powered performers and likely to become future leaders of the company should be among those selected. Clearly stated requirements should be mentioned up front so all team members understand the continuous improvement team membership is a special reward, and will be over and above their normal duties within the company. 3. As a manager what strategies are able to be implemented to support staff in the implementation of continuous improvement practices within the workplace? In your response include communication strategies, training requirements, and how effective support can benefit the continuous improvement process? - Meeting aggressive goals serves to embolden and drive all of us. You’ll have several longer-term efforts in your project portfolio, but leave capacity for some short-term wins. - A monthly newsletter is a good place to start. These can be easily supplemented with social medial blasts for special events. An effective communication program will educate and energize the entire company. Over time, the communication program will cement the change process solidly into the company culture. - The Transformation Lead Team should meet at least bi-weekly to track the status of active projects. Weekly meetings will be warranted when new projects are launched or when obstacles to
success are encountered. Attendance should be required at every meeting. 4. What information can be sought and gained to monitor the effectiveness of any continuous improvement efforts? -Key performance indicators are good tool to gained and monitor the effectiveness of continuous improvement. 5. Outline why it is important to monitor any continuous improvement efforts in line with the business goals and operational progress and how this can be done. - Businesses seek to 'measure what is measurable'. These measures are usually set out in what are referred to as Key Performance Indicators. In order to check on the success of continuous improvement, it is important to have a number of measures in place. In this way, the company can see where improvements have been made. In order to check on the success of continuous improvement, it is important to have a number of measures in place.
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- Management, Kristine Choa