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exam #11 - Kim Jalm 11 Covey uses the Emotional Bank...

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Kim Jalm # 11 Covey uses the Emotional Bank Account metaphorically as the relationship’s trust. Six major deposits make up the bank account. The first deposit is understanding the individual. This is the most important deposit, and is the key to all others. One cannot make deposits without understanding what will contribute to their deposits. An example of a withdrawal would be not communicating, as you cannot understand someone without communication. The second deposit is attending to the little things. An example would be doing your chores, such as emptying the dishwasher or taking out the trash. A withdrawal would be leaving the dirty dishes in the sink for someone else to clean. In relationships, the little things are the big things. The third deposit is keeping commitments. If there is an argument, you have to prove that you will not abandon the relationship, and you will stick around and try to make it work. A withdrawal would be not keeping commitments, such as remembering a dinner date on a certain planned day. The fourth deposit is keeping promises. This is a major deposit,
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