Lebanonhotel website evaluation form pension haddad

Lebanonhotel website evaluation form pension haddad -...

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Lebanon Hotel Website Evaluation Modified from Work by Dr. Rob Law and Dr. Cathy H.C. Hsu Hong Kong Polytechnic Institute, Hong Kong, China Student Name: ____________________________________________ Date of Evaluation:___________ Hotel Name:____________________________________________________________________________ URL for Website:________________________________________________________________________ Attribute (Circle the correct response) Very Poor Poor Fair Good Excellent Not Available Overall Reservation information 1 2 3 4 5 NA Room rates displayed 1 2 3 4 5 NA Availability/dates 1 2 3 4 5 NA Online/real time reservations 1 2 3 4 5 NA Secure payment system 1 2 3 4 5 NA View or cancel reservations 1 2 3 4 5 NA Reservation policies 1 2 3 4 5 NA Check in and check out time 1 2 3 4 5 NA Worldwide reservations phone number 1 2 3 4 5 NA Payment options 1 2 3 4 5 NA Special request forms 1 2 3 4 5 NA Overall Facilities information 1 2 3 4 5 NA Hotel location maps 1 2 3 4 5 NA Hotel features such as on-site parking, pool, etc. 1 2 3 4 5 NA Guest room facilities such as room safe, AC, TV 1 2 3 4 5 NA Photos of hotel features 1 2 3 4 5 NA Hotel descriptions 1 2 3 4 5 NA Hotel promotions & discounts 1 2 3 4 5 NA Restaurants 1 2 3 4 5 NA Frequent guest program 1 2 3 4 5 NA Virtual tours 1 2 3 4 5 NA Meeting facilities 1 2 3 4 5 NA Employment opportunities 1 2 3 4 5 NA Overall Contact information 1 2 3 4 5 NA Telephone & fax number 1 2 3 4 5 NA Mailing address 1 2 3 4 5 NA E-mail address 1 2 3 4 5 NA Contact person 1 2 3 4 5 NA Frequently asked questions 1 2 3 4 5 NA Feedback form for hotel guests 1 2 3 4 5 NA Online forum 1 2 3 4 5 NA Newsletter subscription 1 2 3 4 5 NA Overall Surrounding area information 1 2 3 4 5 NA Transportation 1 2 3 4 5 NA Airport information 1 2 3 4 5 NA
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