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Lebanonhotel website evaluation marble tower

Lebanonhotel website evaluation marble tower - Lebanon...

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Lebanon Hotel Website Evaluation Modified from Work by Dr. Rob Law and Dr. Cathy H.C. Hsu Hong Kong Polytechnic Institute, Hong Kong, China Student Name: ___Kimberly Jalm ______________________________ Date of Evaluation: October 21, 2007 Hotel Name:_Marble Tower_______________________________________________________________ URL for Website:_http://www.marbletower.com.lb/marble/html/index.html___________________ Attribute (Circle the correct response) Very Poor Poor Fair Good Excellent Not Available Overall Reservation information 1 2 3 4 5 NA Room rates displayed 1 2 3 4 5 NA Availability/dates 1 2 3 4 5 NA Online/real time reservations 1 2 3 4 5 NA Secure payment system 1 2 3 4 5 NA View or cancel reservations 1 2 3 4 5 NA Reservation policies 1 2 3 4 5 NA Check in and check out time 1 2 3 4 5 NA Worldwide reservations phone number 1 2 3 4 5 NA Payment options 1 2 3 4 5 NA Special request forms 1 2 3 4 5 NA Overall Facilities information 1 2 3 4 5 NA Hotel location maps 1 2 3 4 5 NA Hotel features such as on-site parking, pool, etc. 1 2 3 4 5 NA Guest room facilities such as room safe, AC, TV 1 2 3 4 5 NA
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