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Unformatted text preview: Index : Technical Specification Sections Finalised by SRS Commiittee for Restructured APDRP under 11th Plan Page-1 Section – G1 :: General Technical requirements Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Title Page No. / Section No. Introduction Intent of specification Scope of work Other Services and Items Specific Exclusions Utility’s Current IT Infrastructure Arrangement by the Contractor Software tools Warranty, operational guarantee and system reliability with ‘on-site’ support Annual Maintenance Contract Price Loading for Evaluation of Bids Payment terms Project synopsis Bid Schedule Basic reference drawings Spares Time schedule Implementation schedule Quality assurance plan Qualifying requirements 2 of G1 2 of G1 4 of G1 19 of G1 23 of G1 23of G1 23of G1 24 of G1 24 of G1 Page-2 26 of G1 26 of G1 27 of G1 27 of G1 27 of G1 27 of G1 27 of G1 28 of G1 28 of G1 28 of G1 29 of G1 Section – G2 :: Technical specification requirements for Application Packages Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Title Page No. / Section No. Part-A – Essentially Required by most Utilities for setting up an IT backbone for collection of baseline data, Energy Accounting / Auditing and establishment of Customer care centers Introduction System Functionality Module : Meter Data Acquisition Module : Energy Audit Module : New Connection Module : Disconnection & Dismantling Module : GIS based customer Indexing and asset mapping Module : GIS based integrated network analysis module Module : Centralized Customer Care Services Module : Management Information System (MIS) Module : Web Self Service Module : Identity and Access Management system Module : System Security Requirement Part-B – Requirement based implementation of Commercial Processes like M,B,C for Utilities, who do not have such IT enabled systems Development of Commercial Database of Consumers Module : Metering Module : Billing Module : Collections Part-C – Other Optional Application Packages Module: Asset Management Module: - Maintenance Management Page-3 4 of G2 8 of G2 15 of G2 48 of G2 52 of G2 60 of G2 64 of G2 130 of G2 165 of G2 215 of G2 226 of G2 230 of G2 251 of G2 260 of G2 263 of G2 270 of G2 283 of G2 289 of G2 298 of G2 Section – G3 :: Technical specification requirements for Hardware system Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Title Page No. / Section No. Introduction LAN VPN/MPLS WAN Implementation Plan Cabling System and Component Specifications Switches Mail / Messaging System Firewalls and NIDS System Servers Storage & Backup Subsystem Enterprise Management System including Network Management, Monitoring & Network Performance Analysis Routers IP PBX and IP Phones Anti Virus Solution Hardware for AMR based Data Logging System Hardware for customer care center related equipment Spot Billing Machine Work Station Printers IDMS & Kiosks UPS & Battery system 2 of G3 3 of G3 5 of G3 9 of G3 14 of G3 19 of G3 26 of G3 28 of G3 33 of G3 44 of G3 52 of G3 DR Center 116 of G3 Page-4 67 of G3 71 of G3 74 of G3 85 of G3 91 of G3 92 of G3 96 of G3 100 of G3 103 of G3 109 of G3 Section – G4 :: Technical specification requirements for DGPS Survey, Consumer indexing and Asset mapping Sl. No. 1 2 3 4 5 6 7 8 Title Page No. / Section No. Introduction Objectives Scope of work Field survey & mapping Indexing Deliverables Implementation methodology Satellite Imagery Specifications 2 of G4 2 of G4 3 of G4 4 of G4 5 of G4 6 of G4 7 of G4 13 of G4 Section – G5 :: Facility Management Services (FMS) 1 2 3 4 5 6 7 8 9 Introduction Duration & payments Penalty clause Qualifying requirements of FMS vendor Scope of work Service management controls Resources for project & service management FMS duration, availability & criticality Change of Service levels 2 of G5 2 of G5 3 of G5 3 of G5 3 of G5 13 of G5 20 of G5 21 of G5 21 of G5 Section – G6 :: Annexure to Technical Specifications 1 2 4 5 6 7 8 9 Annexure- A (Geographical Particulars along with Assets and Customer information) Annexure- B (Tentative List of Customer Types) Annexure- C ( LT customer information ) Annexure- D (Electrical Symbols & attributes) Annexure- E (Land based features) Annexure- F (Typical List of Meter reading exceptions) Annexure- G (Implementation schedule) Annexure- H (Project Synopsis and Geographical Scope) Page-5 2 of G6 3 of G6 6 of G6 10 of G6 17 of G6 18 of G6 20 of G6 21 of G6 SSR RSS D DO OC CU UM ME EN NT TT TE EM MPPL LA AT TE E INDEX-G1 (GENERAL TECHNICAL SPECIFICATION) Topic Page No. 1 Introduction 2 2 Intent of specification 2 3 Scope of work 4 4 Other Services and Items 19 5 Specific Exclusions 23 6 Utility’s Current IT Infrastructure 23 7 Arrangement by the Contractor 23 8 Software tools 24 9 Warranty, operational guarantee and system reliability with ‘on-site’ 24 Sl. No. support 10 Annual Maintenance Contract 26 11 Price Loading for Evaluation of Bids 26 12 Payment terms 27 13 Project synopsis 27 14 Bid Schedule 27 15 Basic reference drawings 27 16 Spares 27 17 Time schedule 28 18 Implementation schedule 28 19 Quality assurance plan 28 20 Qualifying requirements 29 Sec. G 1 :: General Technical Specifications -1- SSR RSS D DO OC CU UM ME EN NT TT TE EM MPPL LA AT TE E SECTION – G1 : GENERAL TECHNICAL SPECIFICATION 1 INTRODUCTION The Government of India in 10th Plan started Accelerated Power development and reforms program for reforms in distribution with following objective :¾ Reduction of AT&C losses ¾ Bring about Commercial viability ¾ Reduce outages & interruptions ¾ Increase consumer satisfaction Considering the need for continuity and to rein in the losses of the utilities, need was felt to continue the initiative of APDRP in 11th plan as well. On review of the status and benefits achieved of APDRP, it was felt that to have sustainable distribution business, it is essential to give impetus to IT enabling of the sector on an integrated platform. The IT platform shall assist in capturing and validating the energy and revenue model to gather in a transparent manner with accuracy. Considering the difficulties of domain expertise in IT area of the utilities and the experiences the utilities had, it was considered necessary to prepare SRS template, which shall provide the IT infrastructure for drawing the baseline data while addressing the need of IT back bone in the area of distribution business process to capture the benefits of the investments on sustainable basis. 2 INTENT OF SPECIFICATION 2.1 This specification intends to cover the following activities, services and works in respect of successful set up of IT infrastructure for collection of baseline data for energy and revenue of the identified scheme areas (town) and setting up of customer care center in the towns along with supply, installation, testing and commissioning of all necessary hardware, software and managing the facilities created under the scope of work for a period of 5 years after successful completion of acceptance test of hardware and software. Detailed scope of work under this package is listed at clause 3.0. Sec. G 1 :: General Technical Specifications -2- SSR RSS D DO OC CU UM ME EN NT TT TE EM MPPL LA AT TE E a) Complete design, engineering, manufacturing, pre-assembly (if any), supply, installation, testing, commissioning and putting into satisfactory operation of all the equipment/devices, systems and sub-systems and providing services. b) Providing engineering data, drawings and O&M manuals for Owner’s review, approval and records. c) Packing, transportation and insurance from the manufacturer’s work to the site including port and customs clearance, if required. d) Receipt, storage, insurance, preservation and conservation of equipment at the site. e) Furnishing of mandatory, recommended spares, testing / calibration of equipments on FOR site basis. 2.2 f) Data migration, User training and Operational Support at field level g) Satisfactory conclusion of the contract. In addition to the requirements indicated in this section (Technical specifications), all the requirements as stated in other sections shall also be considered as a part of this specification as if completely bound herewith. 2.3 The Bidder shall be responsible for providing all material, equipment and services specified or otherwise, which are required to fulfill the intent of ensuring operability, maintainability and the reliability of the complete work covered under this specification. 2.4 It is not the intent to specify all aspects of design and installation of associated systems mentioned herein. The systems, sub-systems and equipment/devices shall conform in all respect to high standards of engineering, design and workmanship, and shall be capable of performing continuous commercial operation. 2.5 Whenever a material or article is specified or described by the name of a particular brand, manufacturer or trade mark, the specific item shall be understood as establishing type, function and quality desired. Products of other manufacturers may also be considered, provided sufficient information is furnished so as to enable the Owner to determine that the products are equivalent to those named. 2.6 Bidder is requested to carefully examine and understand the specifications and seek clarifications, if required, to ensure that they have understood the specifications. Pre bid conference shall be held by utility to offer any clarifications against the queries raised by the Sec. G 1 :: General Technical Specifications -3- SSR RSS D DO OC CU UM ME EN NT TT TE EM MPPL LA AT TE E various vendors, who have purchased the bid documents, to remove any doubts of the bidder and to remove any ambiguity in document. Such pre bid conference(s) should be held at least 15 days before the scheduled date of the opening of the bid documents at a place to be intimated by the utility. The procedure for organizing pre bid conference has been described in detail in “Section-ITB” of the Contract document. The bid should not include any sections like clarifications, interpretations and/or assumptions 2.7 Any deviation or variation from the scope requirement and/or intent of this specification shall be clearly mentioned under Deviation Schedule of the Bid Proposal Sheets irrespective of the fact that such deviations/variations may be standard practice or a possible interpretation of the specification by the Bidder. Except for the deviations/variations that are accepted by the Owner with or without financial implications before the award of the contract, it will be the responsibility of the Bidder to fully meet the intent and the requirements of the specification within the quoted price. No other departure from the specification except for the declared deviation indicated by the Bidder in his proposal shall be considered. Bids not complying with this requirement shall be treated as non-responsive and hence liable for rejection. The interpretation of the Owner in respect of the scope, details and services to be performed by the Bidder shall be binding, unless specifically clarified otherwise by the Owner in writing before the award of contract. 3 SCOPE OF WORK 3.1 PROJECT COMPONENTS (i) The scope of work under this contract covers setting up of IT infrastructure for collection of baseline energy and revenue data of the identified towns and setting up of customer care center therein. The scope covers setting up of IT infrastructure at data center & DR Center, call centers and other offices of utility, which would form the platform for subsequent automation. This activity shall comprise fulfillment of the following tasks – (a) Establishment of data center & Disaster Recovery center at identified location (b) Establishment of customer care centers at identified location (c) Set up the Local Area Network and Wide Area Network Sec. G 1 :: General Technical Specifications -4- SSR RSS D DO OC CU UM ME EN NT TT TE EM MPPL LA AT TE E (d) Procurement & Installation of PCs, Servers, and associated hardware (e) Creation of necessary IT infrastructure including LAN for identified Subdivision, division, Circle, Headquarter offices, Data centers, DR Centre and Customer care centers (f) Integration of the entire IT infrastructure under the scope of this document as well as legacy systems, if any (ii) Hardware : Supply, installation, commissioning and maintenance of all necessary hardware and networking equipments and its connectivity as specified in the detailed specification. As a part of the project, the vendor should procure the required hardware and build the infrastructure as detailed in the Specifications. The vendor shall take the responsibility to install the servers, switches, routers, backup and tape devices, Workstation PCs, and other necessary hardware/software at the sites defined in the bid proposal sheet. The Vendor shall give the time frame for procuring and delivering all the necessary hardware. Though the scope covers establishment of a common data center & DR center along with associated hardware and software for selected towns, the bidder shall design and provide the hardware at data center & DR Center with suitable expandability for covering the entire utility area at a later date (Utility will specify the total consumer and asset base ) along with a 7.5% per annum growth in consumer and asset base for next five years. (iii) Networking : The scope of work covers supply, installation, commissioning and maintenance of LAN at datacenter, Customer care centers, Sub division, division, Circle, Head Quarter and any other office of the utility as per their requirement along with creation of VPN/ MPLS based WAN solution. The vendor shall also provide the necessary drawings and plan for installation, sizing, cabling and connectivity and the bill of material for the networking of all the locations specified herein. (iv) GIS System Software and maps - Supply, installation, commissioning and maintenance of GIS software and latest satellites imagery maps for GIS based customer indexing and asset mapping in the specified town. The successful bidder shall provide the maps along with the certificate and rights in favour of owner from the source that these are the latest as on date of purchase which should be later to award date. The bidder should specify clearly the licensed Sec. G 1 :: General Technical Specifications -5- SSR RSS D DO OC CU UM ME EN NT TT TE EM MPPL LA AT TE E software he proposes to use for the package. (v) DGPS Survey and Indexing work - Carrying out the necessary DGPS survey and creation of GIS based customer indexing and asset database as specified in detailed specification. (vi) Meter data acquisition system - Supply of necessary hardware, software and communication equipment in the Substations, DTs and select consumers in the towns for the purpose of centralized meter data logging. (vii) Software - Supply, installation and commissioning of Operating Systems at Server/Desktops, Database and application software along with source code (only for customized software solutions) and functionalities covering application modules like Energy Audit, Data Acquisition, New Connection, Disconnection, Vigilance and Dismantling, MIS, GIS network management module with electrical network diagram of system further as detailed in the bid proposal sheet. The vendor has to supply necessary software solution for metering, billing, collection (MBC) if the same is not available with the utility. In case the required MBC and other standalone software solutions are already in place, the vendor has to integrate the same with the offered solution including design and supply of necessary middleware. Moreover the vendor has to link the GIS based customer index created by him to the existing customers etc. The bidder shall quote the unit price for additional licenses for database, standard application software, antivirus solution etc. (whether per processor license basis or per user license basis) for meeting the future requirement of utility. (viii) Web portal – The scope includes the Development of Web portal of utility for real time customer services. (ix) Supply, installation and commissioning of automatic token dispenser machine and intelligent display management system at customer care centers. (x) Supply, installation and commissioning of Touch Panel based KIOSK for furnishing information on billing, payment, duplicate bills etc at customer care centers. (xi) Supply, installation and commissioning of cash/cheque collection Kiosk for automatically accepting cash and cheque payments from customers, to be installed at utility offices, Sec. G 1 :: General Technical Specifications -6- SSR RSS D DO OC CU UM ME EN NT TT TE EM MPPL LA AT TE E customer care centers and any other location as per the requirement (xii) Supply and installation of Point of Sale (PoS) terminals along with suitable cheque reader and bar code reader and application software to be deployed at payment collection centers. (xiii) Facility management services for IT infrastructure created for a period of 5 years and Annual Maintenance Contract of 2 years after expiry of warranty period of 3 years by the consortium partner/ equipment supplier. (xiv) The bidder shall submit offers for project components on turnkey basis for continuous and successful operation of the offered solution. (xv) The proposed solution must efficiently enable all required interfaces and integration, including integration with the existing software as detailed in existing IT infrastructure. (xvi) The proposed solution must also consider the following overarching functional requirements, analytical tools and capabilities : a) Workflow Management b) Document Management. c) Data Warehousing. d) Business Intelligence. e) Integration Middleware (xvii) The vendor has to establish a disaster recovery center at the location specified by utility which should operate based on RTO & RPO defined in detailed technical specification. 3.2 SYSTEM DESIGN AND ENGINEERING The Bidder shall be responsible for detailed design and engineering of overall system, subsystems, elements, system facilities, equipments, services, including systems application software etc. It shall include proper definition and execution of all interfaces with systems, equipment, material and services of Owner for proper and correct design, performance and operation of the project. Bidder shall provide complete engineering data, drawings, reports, manuals and services offered etc. for Owner’s review, approval and records. Sec. G 1 :: General Technical Specifications -7- SSR RSS D DO OC CU UM ME EN NT TT TE EM MPPL LA AT TE E 3.3 SUPPLY OF EQUIPMENT AND MATERIAL The Bidder shall also be responsible for manufacture, inspection at manufacturer’s works, supply, transportation, insurance, delivery at site, unloading, storage, complete supervision, installation and successful commissioning of all the equipment, systems and application software listed at Annexure–II (Bill of Quantities) to this specification. Any item though not specifically mentioned, but is required to complete the project works in all respects for its safe, reliable, efficient and trouble free operation shall also be taken to be included, and the same shall be supplied and installed by the Bidder without any extra cost unless it is explicitly excluded as given in clause 5 of this section. 3.4 SPECIAL TOOLS AND ACCESSORIES – The bidder’s proposal shall include the list of special tools, testing equipments and accessories required during development stage, for day to day operation and maintenance of the system. All such tools shall be supplied by the bidder. The bidder should clearly bring out the list of such tools along with itemized price in the bid. However the prices of these special tools shall be included in the lump sum bid price and would be considered for the bid evaluation. 3.5 INSTALLATION & IMPLEMENTATION A) The bidder shall be responsible for installation of all identified ha...
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