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Running head: ORGANIZATIONAL PERFORMANCE MANAGEMENT 1Principles of Organizational Performance ManagementMisti HollingsworthWestern Governors University
ORGANIZATIONAL PERFORMANCE MANAGEMENT 2Principles of Organizational Performance ManagementPerformance outcomes are important to measure because they can help you understand how well your organization is accomplishing their goal for providing high quality care. It also enables the organization to analyze what changes need to be made in order to improve the qualityof patient care. It enables management to understand what is working well and what needs improvement and allows the measurements to be shared with other managers so that each department can build on the other’s success.The Performance Data ScorecardPerformance measurement is a regular collection and review of data that allows an organization to determine if correct processes are being performed and goals are being achieved. The focus is on the organization as a whole rather than on an individual provider and allows the organization to evaluate whether the correct processes are in place to achieve the organizations goals. The balance scorecard for this organization is listed below.MeasureOutcomeNecessary ProcessDriversQuality100% of patients receiving a surgical procedure will receivea pre-operative antibiotic within 60 minutes of the incision unless contraindicatedImplement storage of pre-operative antibiotics in the pre-operative and operating room PyxisFinancial – increased quality will decrease costs associated with of surgical site infections and readmission rates. Satisfaction - Patients who receive their pre-op antibiotic on time
ORGANIZATIONAL PERFORMANCE MANAGEMENT 3will experience a decrease in surgical site infections and length of stay which will increase patient satisfaction. PerformanceImprove HCAHPS scores to 95%Implement patient satisfaction surveys and follow up phone calls. Follow up on negative surveys and complaints. Financial – Improved performance will increase patient satisfaction and resulting in return visits and increased referralsSatisfaction – patientswho feel satisfaction with their care will return to the facility for future service and speak highly about thefacility to their friends. SafetyImprove compliance with hand hygiene Implement hand hygiene observation Financial – Improved safety will decrease
ORGANIZATIONAL PERFORMANCE MANAGEMENT 4protocols to 99% across the surgical departmentof staff. Supply multiple easy to access areas with sinks as well as foam and hand sanitizer stations along hallways and at doorways to patient rooms and patient care areas.hospital acquired infections which will decrease costs of prolonged hospitalization and readmission rates.