Tiffany C163.pdf - 1 Tiffany Young C163 Strategic Leadership and Future Delivery Models WGU 2 A HCAHPS Scores and B1 State and National Averages Florida

Tiffany C163.pdf - 1 Tiffany Young C163 Strategic...

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1 Tiffany Young C163: Strategic Leadership and Future Delivery Models WGU
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2 A. HCAHPS Scores and B1. State and National Averages Florida Hospital is one of the country's largest not-for-profit healthcare providers with 22 campuses serving communities throughout Florida. Florida Hospital, located in Central Florida, is a 2,247-bed acute-care medical facility. Florida Hospital serves as a community hospital for Greater Orlando and is a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean, and Latin America. Beginning in 2002, CMS partnered with the Agency for Healthcare Research and Quality (AHRQ), another agency in the federal Department of Health and Human Services, to develop and test what is called the HCAHPS surveys. The HCAHPS survey asks discharged patients 27 questions about their recent hospital stay. Based in part on these scores, hospitals can either lose or gain a percentage of reimbursements. The HCAHPS scores for Florida Hospital are as follows: FLORIDA HOSPITAL FLORIDA AVERAGE NATIONAL AVERAGE Patients who reported that their nurses "Always" communicated well 81% 77% 80% Patients who reported that their doctors "Always" communicated well 78% 78% 82% Patients who reported that they "Always" received help as soon as they wanted 67% 63% 69% Patients who reported that their pain was "Always" well controlled Not Available Not Available Not Available Patients who reported that staff "Always" explained about medicines before giving it to them 66% 62% 66% Patients who reported that their room and bathroom were "Always" clean 77% 70% 75% Patients who reported that the area around their room was "Always" quiet at night 69% 59% 62% Patients who reported that YES, they were given information about what to do during their recovery at home 89% 85% 87% Patients who "Strongly Agree" they understood their care when they left the hospital 57% 50% 53% Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 77% 69% 73%
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