Case Study Conflict Handling Styles HCS 525.docx - Case...

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Case Study: Conflict- Handling Styles Tiffany Thomas HCS/525 February 1, 2016 Kathrine Crawford
2 Running Head: CASE STUDY: CONFLICT-HANDLING STYLES Case Study: Conflict-Handling Styles Health care organizations deal with conflict on a daily basis. Managing conflict while trying to run a health care organization can be difficult and time consuming. However, sometimes conflict cannot be avoided. Conflicts may arise between nurses, physicians, ancillary staff, and between physicians and patients or other members of the organization. These conflicts can start with a simple disagreement and escalate to a major problem that can sometimes lead to violence or litigation. If this happens, it can have a negative impact on the organization and how health care services are delivered. This paper will discuss conflict in a healthcare organization and identify a problem-solving model that could be used in the situation, as well as discuss leadership qualities that may be involved. In addition, this paper will discuss a process the leader may need to use to promote change within the organization after conflict has occurred. Scenario Four The medical school in a local “academic health center recently implemented a problem- based curriculum, dramatically reducing the number of lectures given and substituting small- group learning that focuses on actual patient cases”(Borkowski, 2016, p. 302). The dean of the medical school has informed the chairperson of the Department of Anatomy and Cell Biology that there will be changes made in regards to revenues in the education department that will be transferred to the dental school if needs are not met by members of the faculty. The main goal that the dean is striving for is to handle this conflict in a way that will best benefit all those involved. It is important that the dean recognize the importance of educating the dental students and how this will impact the Department of Anatomy and Cell Biology. The dean has decided to create a problem solving model that will be beneficial to everyone. “Problem solving models are used to address many issues that come up on a daily basis in the workplace. These problems may
3 Running Head: CASE STUDY: CONFLICT-HANDLING STYLES be technical or issue-based. While many healthcare workers have probably already engaged in solving problems, each worker probably used many different approaches in order to achieve a solution” (Six-Step Problem Solving Model, 2008, p. 1). To ensure that everyone is on the same page, the dean needed to be sure that the anatomists knew what steps were being taken to solve the problem. This helps to keep the process less susceptible to any perceptions or bias. Next, the dean decided to call a department meeting about how the dental students will be educated on the course in microanatomy. The dean wanted to ensure everyone that the best possible measures

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