Class 8 - Conducting Behavioral Interviews Slides.ppt - Conducting Behavioral Interviews Agenda 1 2 3 4 Structured Interviews Behavioral Interviews

Class 8 - Conducting Behavioral Interviews Slides.ppt -...

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Conducting Behavioral Interviews Agenda 1. Structured Interviews 2. Behavioral Interviews 3. Probes (and STAR) 4. Conducting the Interview 1. Get to know your competencies! 2. Greetings & Introductions 3. Asking Questions & Probing 4. Notetaking 5. Closing the Interview 6. Scoring 7. Feedback
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Structured Interviews Structured Interview: An interview technique consisting of a standardized set of job-relevant questions All candidates get same Qs Qs come from job analysis (e.g., CIT) Qs concern behaviors (not opinions) Probes/follow-up questions are used to elicit detail Structured Interviews?
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Behavioral Interview: A structured interview in which the applicant is asked to describe what he or she did in given situations in the past Assumes that best predictor of future behavior is past behavior Qs don’t disclose competency; focus on the situation Qs have mix of +tive and -tive frames Qs designed to elicit behavioral description about a particular competency Behavioral Interviews
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Questions & Probes should elicit STAR: Situation faced by candidate; Task that had to be done; Actions candidate took; Results Probes: Follow-up questions or prompts used by the interviewer to guide the applicant’s descriptions of situations or events or to provide scorable elaboration of answers Behaviorally Anchored Ratings Scales (BARS): Provide behavioral description for each scale anchor to clearly differentiate between proficiency levels for each competency Use of Probes
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  • Winter '17
  • Hansen
  • CIT,  Qs concern behaviors

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