Emotional IntelligenceThe capacity for recognizingour own feelingsand those of others, for motivatingourselves,for managingemotions well in ourselvesand inour relationships.Daniel Goleman
Emotional IntelligenceUnlike IQ, which is basically the samethroughout life, Emotional Intelligence basedcompetencies are learnedabilities.
Emotional Intelligence skills account for close to 90% of whatdistinguishes the most outstanding performers or leaders from averageones.The ‘trick’ is identifying and understanding the gaps between your selfassessment and those of others.
In a study of 2,000 managers from 12large organizations, 81% of thecompetencies that distinguishedoutstanding managers were related toemotional intelligence.
The very word EMPATHY seems unbusinesslike, outof place amid the tough realities of the marketplace.Daniel GolemanDomains of Emotional Intelligence
People look to a leader to providesupportive, emotional connections –for empathy.
When leaders drive emotions positively, they bring outthe best in others.We call this effect RESONANCE.When they drive emotions negatively, leaders spawnDISSONANCE.
ResonancePeople feel “in synch”.A leader may manage, butthey do not lead without a healthy dose of heart.
Key to creating resonance is competency in emotionalintelligence – HOW leaders handle themselves andtheir relationships.
Good Moods = Good WorkResearch reveals that a well timed joke or playfullaughter can:Stimulate creativity.Open lines of communication.Enhance a sense of connection and trust.Make work more fun.
LaughterLaughter signals the group’s EMOTIONALTEMPERATURE offering one sure sign that peoples’hearts as well as their minds are engaged.
Cheerfulness and warmth spread mosteasily while depression spreads hardly at all.
RudenessRudeness is contagious; grumpy workersserve customers poorly.Distress makes people less emotionallyintelligent.Leaders who spread bad moods are bad forbusiness.
DissonanceDissonance is an unpleasant, harsh sound –refers to lack of harmony.People feelcontinually “off key”.