Emotional Intelligence.ppt - Emotional Intelligence In...

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Emotional Intelligence In Leadership and Organizations
Emotional Intelligence The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships. Daniel Goleman
Emotional Intelligence Unlike IQ, which is basically the same throughout life, Emotional Intelligence based competencies are learned abilities.
Emotional Intelligence skills account for close to 90% of what distinguishes the most outstanding performers or leaders from average ones. The ‘trick’ is identifying and understanding the gaps between your self assessment and those of others.
In a study of 2,000 managers from 12 large organizations, 81% of the competencies that distinguished outstanding managers were related to emotional intelligence.
The very word EMPATHY seems unbusinesslike, out of place amid the tough realities of the marketplace. Daniel Goleman Domains of Emotional Intelligence
People look to a leader to provide supportive, emotional connections – for empathy.
When leaders drive emotions positively, they bring out the best in others. We call this effect RESONANCE. When they drive emotions negatively, leaders spawn DISSONANCE.
Resonance People feel “in synch”. A leader may manage, but they do not lead without a healthy dose of heart.
Key to creating resonance is competency in emotional intelligence – HOW leaders handle themselves and their relationships.
Good Moods = Good Work Research reveals that a well timed joke or playful laughter can: Stimulate creativity. Open lines of communication. Enhance a sense of connection and trust. Make work more fun.
Laughter Laughter signals the group’s EMOTIONAL TEMPERATURE offering one sure sign that peoples’ hearts as well as their minds are engaged.
Cheerfulness and warmth spread most easily while depression spreads hardly at all.
Rudeness Rudeness is contagious; grumpy workers serve customers poorly. Distress makes people less emotionally intelligent. Leaders who spread bad moods are bad for business.
Dissonance Dissonance is an unpleasant, harsh sound – refers to lack of harmony. People feel continually “off key”.

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