Chapter 7 notes.pdf

Chapter 7 notes.pdf - OM SL CMAPTER 7 MANAGING CONFULT 1...

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OM SL CMAPTER 7 : MANAGING CONFULT 1. Diagnose Courlict Types + CAUSES. 2. Select Appropriate Conflict Manageusut Sryce 3 . Resolve INTERPERSONAL Disputes WHILE MAINTAINING Working RELATIONSHIPS. LOCT ATOM -PEOPLE- FOCUSED CONFLICT= "In Your Face" KIND OF CONFRONTATION IN WHICH Emotions RON HIGH AND REGOLE Feat MORAL INDIGNATION . - Issue- Focuseo Courners: RAMONAL NEGOTIATIONS,INTERPERSONAL Deciscon - MAKING PROCESS BY WHICH TWO OR MOREPEOPLE AGREE How to Allocate SCANCE RESOURCES. luces For EFFECTIVE Conflice MANAGEMENT : I work w / More BATHER THAN LESS INFO. 2.Focus on Facts 3 .Develop MOLTple ALTERNATIVES TO EURICH DEBATE 4. SHARE Commercy AGREED UPON Goals 5. IJectHumor loto Decision process G.MAINTAIN A BALANCED POWER STRUCTURE 7. Resocued issues who FORCING CONseres. e Sources Of Complict: -Personal DIFFERENCES - Common Source OF CONFLICT DUE EXPECTATIONS. TO DIFFERENT BACKGROUNDS. PERCEPTIONS+
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INFORMATIONAL DEFICIENCIES : AN IMPORINT MESSAGE MAY NOT BE Receiver , A Boss's Instructions MAY BE MissUPERPRETED ,
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