Communication In The Workplace.PDF

Communication In The Workplace.PDF - Further Education...

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Further Education & Training Certificate: Business Administration Services SAQA ID: 61595 NQF Level 4 Further Education & Training Cer Business Administration Service NQF Level 4 SAQA ID 61595 C o m m u n i c a t i o n i n t h e W o r k p l a c e M o d u l e O n e L e a r n e r M a n u a l
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Further Education & Training Certificate: Business Administration Services SAQA ID: 61595 NQF Level 4 Table of Contents Course Structure ....................................................................................... 1 How to Complete this Module Successfully ........................................... 2 Formative Assessment ............................................................................................... 2 Summative Assessment ............................................................................................... 2 Using the Icons .......................................................................................... 3 Unit Standards ........................................................................................... 4 4 9 \ID Number 8968: Accommodate audience and context needs in oral communication ID Number 8974: Engage in sustained oral communication and evaluate spoken texts ............................................................................................................. ID Number 7791: Display cultural awareness in dealing with customers and colleagues.. 13 SECTION 1: Oral Communication ............................................................. 17 Section Outline ........................................................................................................... 17 Learning Outcomes .................................................................................................... 17 Practical Tasks ........................................................................................................... 17 Interacting with an Audience ..................................................................................... 18 The Importance of Oral Communication ................................................................... 18 Non-oral Communication ........................................................................................... 19 Communication Context ............................................................................................ 20 Activity One ..................................................................................................... 23 Oral Communication Types ....................................................................................... 23 Group Work ............................................................................................................... 26 Activity Two .................................................................................................... 26 Interviews ................................................................................................................... 26 Activity Three ................................................................................................. 27 Formal Meetings ........................................................................................................ 27 Activity Four .................................................................................................... 29 Debates or Negotiations ............................................................................................. 29 Activity Five .................................................................................................... 31 Retaining Audience Interest ....................................................................................... 31 Activity Six ...................................................................................................... 33 The Importance of Listening ...................................................................................... 33 Activity Seven ................................................................................................. 34 Responding to and Evaluating Oral Communication ................................................. 35 Activity Eight ................................................................................................... 38
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Further Education & Training certificate: Business Administration Services SAQA ID: 61595 NQF Level 4 SECTION 2: Cultural Communication ..................................................... 39 Section Outline .......................................................................................................... 39 Learning Outcomes ................................................................................................ 39 Communication and Culture ...................................................................................... 40 Oral and Non-oral Communication ........................................................................... 40 Activity Nine ................................................................................................ 41 Interaction using Non-oral and Oral Communication ............................................... 42 Cultural Groups ......................................................................................................... 43 African Culture .......................................................................................................... 43 European Culture ................................................................................................ 44 Coloured Culture ................................................................................................ 44 Asian Culture ............................................................................................................. 44 Religion ...................................................................................................................... 44 Activity Ten ................................................................................................ 45 Activity Eleven ............................................................................................... 45 Communication Barriers ............................................................................................ 46 Cultural Differences ................................................................................................ 46 Factors Affecting Cultural Differences ................................................................ 46 Guidelines to Minimising Cultural Differences ......................................................... 47 Educational Differences ............................................................................................. 47 Guidelines to Minimising Educational Differences ................................................... 48 Some Cultural and Educational Differences .............................................................. 49 Activity Twelve .............................................................................................. 50 Situations and Challenges .......................................................................................... 50 Range of Situations ................................................................................................ 51 South Africa’s Main International Tourist Groups .................................................... 52 Activity Thirteen ............................................................................................. 53 Consequences of Cultural Diversity .......................................................................... 53 Preventing Cultural Misunderstandings ................................................................ 53 Activity Fourteen ............................................................................................ 55 Activity Fifteen ............................................................................................... 55 APPENDIX A: Portfolio of Evidence ....................................................... 56 Collation Guidelines ....................................................................................... 56 The Assessment Process ............................................................................................ 57 What is a Portfolio of Evidence? ............................................................................... 57
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Course Structure Further Education & Training certificate: Business Administration Services SAQA ID: 61595 NQF Level 4 1 Course Structure Welcome to this learning programme, which will lead you to greater understanding of communication and its importance within the workplace. In this module you will discover how to participate effectively in oral communication, and how to be aware of audiences and adapt your style and language register to the requirements of different situations. You will learn to speak confidently in both formal and familiar settings, articulating your purposes and reasons adopting a particular register and style in a specific situation.
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