Penumbra service management Update.pptx

Penumbra service management Update.pptx - IT Infrastructure...

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IT Infrastructure FY17 Plan Copyright ©{Year of document} Penumbra, Inc. All rights reserved. ITSM Value Drivers – Platform Selection Immediate Value – Gaps Today Knowledge Management Release and Change Management – Manage and Deliver Changes while simplifying and improving compliance Problem Management – Identify and Execute plans to resolve recurrent issues Facilities – Managed via email. Moves are planned using cad drawings and manual u.pdates to files for comparison purposes. There is no way to align assets to locations easily Manufacturing equipment – maintenance requests are done via email today and often get lost. Preventive Maintenance scheduling is done using an Access database that provides limited functionality Incremental Value – User Engagement and System Efficiency Incident Management Ineffective end user interface – drives use of email vs. tool Communications not end user friendly – improve user communications and updates Multiple tickets created from email threads – reduce “noise” Transformational Service Catalog – Focused on User Experience vs. IT Business Functions and Process (e.g Facilities Request Catalog, IT hardware Catalog as quick wins) Operations Management (Deep understanding of impacts and integrations of technologies and tools to manage issues) Asset and Lifecycle Management – License utilization effectiveness (incl. audit avoidance potential from license over-allocation) Automation with Graphical Workflows supporting low to high complexity – Automate processes in a clean fashion Portfolio and Project Management – Single Solution for managing IT Portfolios
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IT Infrastructure FY17 Plan Copyright ©{Year of document} Penumbra, Inc. All rights reserved. Service-Now Platform Capabilities Portal - Communications, Request, and Issue Intake Request, Incident, and Problem Management Release and Change Management (including risk assessment) Facilities Management and Scheduled/Preventive Maintenance Planning Asset and Configuration Management Advanced Workflows Reporting and Analytics GRC, Project/Demand, CSM, HR, Legal and Marketing Requests Add-Ons with Workflo
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IT Infrastructure FY17 Plan Copyright ©{Year of document} Penumbra, Inc. All rights reserved. SERVICE MANAGEMENT Cloud Management Orchestration Discovery Event Management Service Mapping HR Facilities Marketing Legal Finance Change Incident Problem Financial Management Risk Audit Vendor SDLC Demand Resource Project Security Operations Customer Service Field Asset Test More BUSINESS MANAGEMENT OPER ATIONS MANAG EMENT SERVICENOW PLATFORM CMDB Security Application Logic Application Development Analytics User Experience Vulnerability Response Secure Integrations Secure Integrations ServiceNow Cloud
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IT Infrastructure FY17 Plan Copyright ©{Year of document} Penumbra, Inc.
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  • Fall '19
  • Management, Information technology management, Information Technology Infrastructure Library

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