NURS 6201 Week 7 Discussion- Benchmarking.docx

NURS 6201 Week 7 Discussion- Benchmarking.docx - NURS 6201...

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NURS 6201: Leadership in Nursing and Healthcare WEEK 7 Selected Outcomes and Indications Benchmarking is measuring the quality performance of an organization’s best practices and applying them to your organization (U.S Department of Health…, n.d). Marquis and Huston (2017) define benchmarking as “the process of measuring products, practices, and services against best-performing organizations” (p 547). Benchmarking helps the facility reduce expense and simultaneously improve product and service quality. One common method used to provide benchmarking across healthcare institutions is HICAHPS surveys. This patient satisfaction survey is administered to patients that have been recently discharged, then HICAHPS scores are generated from the surveys. The hospital I choose for review is a hospital located in Central Florida. This hospital is an acute care hospital providing emergency, inpatient, outpatient, and surgical services. The patient satisfaction outcome that stood out is discharge instructions. When patients were asked if they understood their care after leaving the hospital, 57% reported that they understood. This indicates risk for hospital 30-day readmission and high readmission rates. While not all
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  • Winter '17
  • Health care provider, Mair … Montori

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