Summary_BusComm_Ch2 Ch3

Summary_BusComm_Ch2 Ch3 - BUSN 333-801 821 935 319...

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BUSN 333-801       Professor: Marion Krien        Student Name: Lan Yao      Student #: 821 935  319 Part 1 Understanding the Foundations of Business Communication Ch.2 Communicating in Teams and Mastering Listening and Nonverbal Communication Team: is a unit of two or more people who share a mission and the responsibility for working to achieve their goal. Team members Have a shared mission and are collectively responsible Are responsible for reports, oral presentations and meetings Must communicate effectively inside and outside the team Are involved in participative management Three types of informal teams: effective communication is essential to every aspect of team performance Cross-functional teams Quality assurance teams Task forces Advantages of teams Increased information and knowledge Increased diversity of views Increased acceptance of a solution Higher performance levels Disadvantages of teams Groupthink: occurs when these peer pressures cause individual team members to withhold contrary or unpopular opinions. Hidden agendas: private motives that affect the group’s interaction. Free riders: are team members who don’t contribute their fair share to the group’s activities. Can be unproductive, frustrating or counterproductive. Cost: is the high cost of coordinating group activities. Aligning schedules, arranging meetings, and coordinating individual parts of a project can consume time and money. Group dynamics: The interactions and processes that take place between the members of a team
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BUSN 333-801       Professor: Marion Krien        Student Name: Lan Yao      Student #: 821 935  319 P37 Table 2-1 Team roles people play Dysfunctional Functional Self-oriented roles Team-maintenance roles Task-facilitating roles Controlling: dominating others by exhibiting superiority or authority Encouraging: drawing out other members by showing verbal and nonverbal support, praise, or agreement Initiating: getting the team started on a line of inquiry Withdrawing: retiring from the team either by becoming silent or by refusing to deal with a particular aspect of the team’s work Harmonizing: reconciling differences among team members through mediation or by suing humour to relieve tension Information giving or seeking: offering (or seeking) information relevant to questions facing the team Attention seeking : calling attention to oneself and demanding recognition from others Compromising : offering to yield on a point in the interest of reaching a mutually acceptable decision Coordination: showing relationships among ideas, clarifying issues, summarizing what the team has done Diverting
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This note was uploaded on 06/04/2009 for the course BUSINESS business c taught by Professor Marionkrien during the Fall '08 term at Seneca.

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Summary_BusComm_Ch2 Ch3 - BUSN 333-801 821 935 319...

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