module 5 - MODULE 5: Pre-planning the business process...

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MODULE 5: Pre-planning the business process integration strategy Preview In this module, you study a number of management-driven programs that can accelerate business process performance and improve competitive advantage in a controlled and measurable manner. The pre-planning phase for enterprise integration and/or ES implementation requires z full consideration for cultural impacts z determination of benchmarking and best practices to be used z development of financial metrics for the business case You may be surprised that some organizations are willing to commit to spending millions of dollars on ES implementations or enterprise integration projects that will have a major impact on their business processes without first preparing a business case or cost-benefit analysis. In this module, you consider possible reasons for this. You will also overview a capital budgeting tool known as real value options (RVO). The return of interest (ROI) in corporate governance is now fully extended to the governance of IT initiatives, as you will see in the final topic. Knowledge objectives z Define and explain pre-planning targets for enterprise integration projects and ES implementations. z Explain the cultural impacts related to changes in business processes. z Analyze the merits of developing business cases and cost-benefit analyses. z Explain the purpose and advantages of the real value options (RVO) tool. z Describe how benchmarking can be performed to deliver best practices. z Evaluate the benefits of benchmarking and the sharing of best practices. z Explain what IT governance means. Skill competencies z Apply guidelines for ES pre-planning to improve decision making. z Develop and critique benchmarking projects. z Determine whether to use RVO as a tool for capital budgeting. Professional values Business Process Integration Module 5 · 1
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z Identify and explain the impact that an ES may have on an organization's culture. z Evaluate the balance between organizational control, group autonomy, and individualism in an organization. Topics 5.1 Pre-planning targets for systems and integration 5.2 Customizing ES to fit the organizational culture 5.3 Benchmarking and best practices 5.4 Investments in IT 5.5 IT governance 5.6 Module summary Self-test preview At the end of this module, you will have the opportunity to review your understanding of the content of this module using a self-test. Suggested solutions are provided. You do not send in the self-tests. Reading and research z There is no required reading for this module. z For online activities and research, you need to be running Internet Explorer with a connection to the Internet. Business scenario Delphi Automotive Systems Europe Delphi Corporation, a one-time subsidiary of General Motors, manufactures mobile electronics and transportation systems. Delphi employs about 195,000 people, and in 2001, its revenues were US$26 billion. Prior to selecting an enterprise system to implement across its European operations, the company set up an objective to fully
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This note was uploaded on 06/04/2009 for the course BUSINESS AIT 803 taught by Professor Peter during the Spring '09 term at Seneca.

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module 5 - MODULE 5: Pre-planning the business process...

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