BSBWOR301 Organise personal work priorities.pdf -...

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Unformatted text preview: Assessment Cover Sheet Student name: Student ID: Unit code & name: BSBWOR301 Organise personal work priorities and development Qualification: BSB30415 – Certificate III in Business Administration Trainer name: Date Due: 27.07.2019 Date submitted : st 1 Attempt Result (For the assessor) Competent Not Yet Competent 2nd Attempt Result (For the assessor) Competent Not Yet Competent 3rd Attempt Result (For the assessor) Competent Not Yet Competent Assessor signature Date: Assessor signature Date: Assessor signature Date: Comments (must be included if result is Not Satisfactory) Declaration: I hereby declare that no part of this assignment or product has been copied from any other student’s work or from any other source except where due acknowledgement is made in the assignment. No part of the assignment/product has been written / produced for me by any other person except where collaboration has been authorised by the trainer/assessor concerned I am aware that this work may be reproduced and submitted to plagiarism detection software programs etc. for the purpose of detecting possible plagiarism (which may retain a copy on its database for future plagiarism checking) I have read and I clearly understand GBC assessment, course progress and intervention policies. Student signature: ______________________________________ Note: The assessor may not mark this assignment if the above declaration is not ticked and signed Assessment instructions Overview Assessment methods can be: Written tests Direct observation Product-based methods e.g. reports, role plays, work samples Questioning/ Interview Workplace simulation All assessment tasks should be completed in the class room, unless approved by the assessor. Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the assessment tasks. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task.. Your trainer/assessor will remain available to support you throughout the assessment process. Written Assessments Written assessment tasks are used to measure your understanding and underpinning knowledge of the overall unit of competency. While undertaking any written assessment tasks, please ensure that you type the following criteria in the space provide in the columns: Address each question including any sub-points as per the instructions provided with each question in the column Demonstrate that you have researched the topic thoroughly Cover the topic in a logical, structured manner Your assessment tasks are well presented, well referenced Please note: All the written assessments are closed book When you have completed a written task you should print the assessment guide and submit it to your assessor No hand written or supplementary work will be accepted without the permission of the assessor. Assessment Results The result of each task will be either ‘satisfactory’ or ‘not satisfactory’. If unsatisfactory, you will be given the opportunity for reassessment. Unsatisfactory written assessments will be returned to you for resubmission. Competency outcome Once you have satisfactorily completed all the tasks for this unit you will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency. Additional evidence If GBC, at its sole discretion, determine that it require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. GBC retain this right at any time, including after submission of your assessments. Assessment appeals process If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal, in writing, outlining the reason(s) for the appeal. Special needs Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately. If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor. Gateway Business College | BSBWOR301 Organise personal work priorities and development | V1 | May 2018 Page 1 of 18 Table of Contents Assessment Schedule .......................................................................................................................... 3 Activities ............................................................................................................................................. 4 Activity 1A ............................................................................................................................................... 4 Activity 2A ............................................................................................................................................... 8 Activity 2B ............................................................................................................................................... 9 Activity 2C ............................................................................................................................................. 10 Activity 2D ............................................................................................................................................. 11 Activity 2E ............................................................................................................................................. 12 Activity 3A ............................................................................................................................................. 13 Activity 3B ............................................................................................................................................. 15 Activity 3C ............................................................................................................................................. 16 Activity 3D ............................................................................................................................................. 17 Face to Face Interview .......................................................................................................................... 18 Gateway Business College | BSBWOR301 Organise personal work priorities and development | V1 | May 2018 Page 2 of 18 Assessment Schedule Week 1 Activity 1 Week 2 Activity 2 Week 3 Activity 3 & Interview Gateway Business College | BSBWOR301 Organise personal work priorities and development | V1 | May 2018 Page 3 of 18 Activities Activity 1A Estimated Time 15 Minutes Objective To provide you with an opportunity to ensure that work goals, objectives or Key Performance Indicators (KPIs) are understood, negotiated and agreed in accordance with organisational requirements. Why is it important to understand, negotiate and agree your work goals, objectives or KPIs? Minimum 30 words Please follow the instructions and write your answer for each question in the space provided. In order to be able to plan how and when to complete the work tasks, the employee needs to understand what is expected of them and any rules or protocols which affect their work planning. It is not uncommon for people to get side-tracked with activities at work which are actually little to do with the actual job role. Give an example of a work goal, objective or KPI that is relevant to your organisation and explain how it meets your organisation’s requirements. Minimum 30 Words Example is: - to ensure advertising is allocated and does not exceed $150,000 per year. It meets the organisation requirement and expectation by knowing the job holder will deliver as part of their job role at the desired target and timeline. Gateway Business College | BSBWOR301 Organise personal work priorities and development | V1 | May 2018 Page 4 of 18 Activity 1B Estimated Time 15 Minutes Objective To provide you with an opportunity to assess and prioritise workload to ensure tasks are completed within identified timeframes. Generate a list of work tasks that you are required to complete in the next day/week (choose a timescale that is appropriate for your role). Use Eisenhower’s Importance/Urgency Principle to prioritise your tasks. Please follow the instructions and write your answer in the table/columns. Task Priority Check inbox 1. (high urgency / High importance) Attend training 2. (Low urgency / High importance) Attend networking event 3. (High urgency / Low importance) Read Newsletter 4. (Low urgency / Low importance) Gateway Business College | BSBWOR301 Organise personal work priorities and development | V1 | May 2018 Page 5 of 18 Activity 1C Estimated Time 15 Minutes Objective To provide you with an opportunity to identify factors affecting the achievement of work objectives and incorporate contingencies into work plans. List at least 2 steps might you take to avoid or minimise the effects of the following factors which might affect the achievement of your objectives? Please follow the instructions and write your answer in the table/columns. Factors Budget constraints Factor: Budget Constraints Competing work demands Factor: Competing work demands Resources/materials availability Factor: Resources/ materials availability Unforeseen incidents Factor: Unforeseen incidents Practical Steps - Work within budget - Seek approval for revise budget - Seek areas to reduce budget - It is useful in this scenario to show your manager the current priorities and ask them how you should reschedule them to accommodate the new task. This way, they will either help you to reshuffle your priorities or they will revise what they are asking of you and perhaps may delegate to another person instead - Have several suppliers and options - Manage and perform inventory management - Set aside a contingency plan and budget - Have emergency procedure and disaster recovery plan in place Activity 1D Estimated Time 15 Minutes Objective To provide you with an opportunity to use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks. Identify three items of business technology which you are familiar with. For each, describe how you use it to manage and monitor the scheduling of your work tasks. 50 words Please follow the instructions and write your answer in the space provided. Computer application - o e.g. programs with automated reminders (e.g. mobile phone apps). I use it to process my tasks such as words document Computers - some systems can be set up to automatically show alerts and reminders for key tasks. Email - some email programs have a feature you can use to attach alerts and reminders to certain messages Personal schedules - come in many different forms - online calendars, mobile phone apps or calendars on computers Activity 2A Estimated Time 30 Minutes Objective To provide you with an opportunity to accurately monitor and adjust personal work performance through self assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs. What methods or techniques can you use to self-assess your work performance? Minimum 30 words Please follow the instructions and write your answer in the space provided. Self-assessing work performance can be achieved using the same tools that are used for planning the work in the first place. If mobile phone apps or computer programs are used for planning and scheduling work, for example, these can be updated as necessary to reflect progress towards completing tasks. Another method would be to review and update data relating to the achievement of KPIs and work goals and objectives. Imagine that when monitoring your work performance you find that you are behind with a key task which is due in two weeks’ time. You haven’t made any progress towards completing this task yet. What steps can you take to ensure that the task is completed on time? Minimum 60 words - Ensure that work goals, objectives or Key Performance Indicators (KPIs) are understood, negotiated and agreed in accordance with organisational requirements - Assess and prioritise workload to ensure tasks are completed within identified timeframes - Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans - Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks Activity 2B Estimated Time 15 Minutes Objective To provide you with an opportunity to ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements. What steps can an individual take to obtain feedback from clients and colleagues? Please follow the instructions and write your answer in the space provided. Clients, supervisors and colleagues may volunteer feedback about the person’s performance on an ongoing basis in response to particularly good examples of performance or where there have been problems The manager may specifically ask for feedback either on a routine basis or in preparation for a performance review or appraisal There may be automated feedback mechanisms which elicit feedback at key points (e.g. via computer-generated questionnaires). Thinking of a role with which you are familiar, identify the range of feedback opportunities that are available (e.g. KPI data and client feedback). - formal/informal performance appraisals - obtaining feedback from clients - obtaining feedback from supervisors and colleagues - personal, reflective behaviour strategies - routine organisational methods for monitoring service delivery. Gateway Business College | BSBWOR301 Organise personal work priorities and development | V1 | May 2018 Page 9 of 18 Activity 2C Estimated Time 15 Minutes Objective To provide you with an opportunity to routinely identify and report on variations in the quality of and products and services according to organisational requirements. Why is it important to identify and report on variations in the quality of products and services provided? minimum 30 words Please follow the instructions and write your answer in the space provided. Part of monitoring one’s own work performance involves reviewing the quality of products and services provided as part of the job role. When undertaking tasks at work, we can often have a general idea of when the work we do is good or satisfactory. We should also be aware of when work doesn’t quite meet organisational requirements and we’d be expected to identify this and take the necessary action. Thinking of a work procedure or task with which you are familiar, describe how and when you can identify and report on variations in quality of the products/services being delivered. For example, if the task is making an item, how and when do you check the quality of the item being made? In product production, we would check the quality of the item being made during: - Receiving raw materials (of quality and through sampling) - After production (through sampling and quality assurance check) - Before picking up for delivery to customers. Gateway Business College | BSBWOR301 Organise personal work priorities and development | V1 | May 2018 Page 10 of 18 Activity 2D Estimated Time 15 Minutes Objective To provide you with an opportunity to identify signs of stress and effects on personal wellbeing. How might you identify the following signs of stress in an individual at work? Provide your answer in the table/columns as per the instructions given Signs of Stress Absence from work Alcohol/substance abuse Conflict Poor work performance How to Identify the Signs might be due to medical advice to take time off work to recover from stress, or it may consist of occasional days’ absence. This will be evidenced in a person’s attendance record at work. Long periods of absence or a pattern of shorter absences in the long run Other people may notice signs of substance abuse such as the smell of alcohol on a person’s breath, shaking, dilated pupils, making errors, lateness or absence and lack of concentration. This may include raised voices/shouting, curt and abrupt behaviour, snubbing others, making negative remarks and speaking ill of others. a person who is stressed may not be able to give the same attention to the job as usual and so they may make mistakes, become forgetful, make poor decisions or find it difficult to make any decisions at all. What are the possible effects on a person’s wellbeing if they are suffering from stress at work? Minimum 20 words Stress can affect several different aspects of our personal wellbeing including: Cultural Emotional Social Spiritual. Stress can cause us to question our relationships, our beliefs and everything that we hold dear. Friendships can become neglected in the belief that we don’t have time for them. We can drop out of our usual social activities, again thinking that we don’t have time or that we have stopped enjoying them. We can become withdrawn and uncommunicative which affects our relationships with people we are close to. We can question our own beliefs and spirituality. Stress that is not well-managed can have wide-reaching effects on the way we live our lives and the way that we interact with others. It is not uncommon for a stressed person to push away all of their support mechanisms: friends, family, loved ones and social/cultural/spiritual activities. In fact, all of these support mechanisms are an effective counter to stress, but the severely stressed person cannot see this and can often withdraw into solitude and a lonely existence. Over time, negative stress which is not managed effectively can seriously damage a person’s health and wellbeing. Gateway Business College | BSBWOR301 Organise personal work priorities and development | V1 | May 2018 Page 11 of 18 Activity 2E Estimated Time 30 Minutes Objective To provide you with an opportunity to identify sources of stress and access appropriate supports and resolution strategies. Read the case scenarios provided and write your answer following the instructions given 1. Imagine that a colleague is experiencing stress due to an increased workload since a co-worker left the organisation recently. They have been working long hours, they are not sleeping well and they have become difficult to work with as they can be abrupt and snappy at times. What support and resolution strategies might help this person? - Sharing load. Helping individuals to share their workload for a period of time can be a very simple and effective way of alleviating stress. This might involve sharing work across the team or bringing in a temporary resource to support the person who is experiencing stress. This is a useful short-term solution which can be put in place almost immediately, but it is not usually effective as a long-term strategy. - Job design. Job design is a very practical way of putting some short or long-term strategies in place to support a person’s well-being. This may involve changing the working hours or shift patterns, changing the job responsibilities or changing the job location. 2. Imagine that a colleague is experiencing severe stress at work. They are working on a number of challenging projects and have had to deal with some tricky problems lately. They spend a great deal of time in meetings and they take a lot ...
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