MGT418_Ch_9 - Management 418 Labor Management Relations...

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Management 418 Labor – Management Relations Spring 2007 Chapter 9 Dispute Resolution
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DISPUTE RESOLTION The need for resolution occurs at impasse Types of Dispute Resolution Mediation Fact Finding Interest Arbitration Nontraditional Dispute Resolution
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MEDIATION A neutral 3 rd party assists both sides to reach an agreement Arbitrator has NO enforcement power…they are a facilitator As long as both sides agree…mediation solutions can be normal or even ludicrous
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Mediation Legal Provisions NLRA requires notifying Federal Mediation and Conciliation Service 30 days prior to a strike. NLRA d/n require mediation at impasse Mediators are INVITED 23-30% of cases with 30 day strike notices use mediation
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Mediation Legal Provisions Cont… Under National Railway Act: mediation occurs PRIOR to impasse due to interstate commerce . In the public sector, mediation is called for PRIOR to impasse
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Dispute Resolution Through Mediation Mediation works best when conflicts are based on poor communication Mediation d/n work well if conflict is economic Mediations potential is to get both sides to move beyond their initial positions Intra-organizational conflict are VERY difficult to resolve due to the vast number of voices. Mediators should NOT get involved in intra- organizational conflict…due to trust issues.
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What Do Mediators Do All Day? Goal is to help parties reach agreements.
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This note was uploaded on 03/31/2008 for the course MGT 418 taught by Professor Wilson during the Spring '08 term at Michigan State University.

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MGT418_Ch_9 - Management 418 Labor Management Relations...

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