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Running head: NUR 490 CAPSTONE PROJECT 1 NUR 490 Capstone Project Emily C. Eaton Southern New Hampshire University
NUR 490 CAPSTONE PROJECT 2 Table of Contents Component One: Incorporation of Staff Huddle 3 Problem Statement and Justification 3 Proposed Activities 4 Implementation Plan 7 Evaluation 10 Time and Resource Allocation 12 Conclusion 13 Nursing Philosophy Statement 15 Resources 18
NUR 490 CAPSTONE PROJECT 3 Incorporation of Staff Huddle Problem Statement and Justification As a nursing supervisor, I get the unique opportunity to see nursing from the prospective of the nurse and from the prospective of management. This has allowed me to see my hospital in a different way than most. I see and understand the push from administration to meet the necessary compliance requirements for insurance reimbursement. However, I also see the inconvenience this often puts on the floor nurses, who do not understand the compliance requirements. This leads to resentment between the two groups. Management often thinks the nurses are purposefully rebelling against the changes, and the nurses think management are creating these requirements to penalize them. What both groups don’t see is their lack of communication. This is just one example of the many times poor communication has been a problem in my nursing units. Hostility is not the only negative effect of communication issues. Communication issues can also lead to patient safety concerns. According to Leonard, Graham, and Bonacum, “effective communication and teamwork is aimed at creating a common mental model, or ‘getting everyone in the same movie’” (2004, p86). They go on to say that different expectations are often the cause of problems or poor outcomes (Leonard et al., 2004, p. 86). Because of this, it is important to improve the communication between staff and management. The best way to improve the communication problem is by using Lippitt’s Change Theory. This theory is important because it incorporates everyone the problem affects in the change process. The Lippitt’s Change Theory motivates change and gives all staff the chance to have input (Mitchell,
NUR 490 CAPSTONE PROJECT 4 2013, p. 35-36). It encourages positive change that not only improves cooperation, but also increases job satisfaction (Mitchell, 2013, p. 36). Using the Lippitt’s change theory to incorporate daily staff huddles will increase staff communication with management, and will ultimately improve the overall relationship between the staff and the managers. Huddles are not just found in nursing. A huddle in any “job or sport enables a team to stay informed, review work, make plans, and move forward in a rapid manor” (Dutka, 2016, p. 161). A five to ten minute huddle where unit changes and safety issues are discussed has been determined to be a potential solution to unit communication issues. To institute huddles on a nursing unit one must turn to the Lippitt Change Theory.

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