ISO Standards and Excellence.docx - 1 Running Head ISO...

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1Running Head: ISO STANDARDS AND EXCELLENCE: EMIRATES AIRLINEISO Standards and Excellence: Emirates Airline Name:Institution:Date:
2ISO STANDARDS AND EXCELLENCE: EMIRATES AIRLINEIntroductionEmirates Airline is a Dubai based company that offers Airline services across the globe. The company has become one of the leading corporations in the travel and tourism industry. Emirates Airline operates over 3,600 flights on a weekly basis. The airline is regarded as the world’s fourth-largest airline based on international flights that it covers. Owned by the Emirates Group which forms part of the management team in charge of all operations at the airline. The Emirates Airlines is one of the few organizations that have achieved ISO Certification to indicatetheir ability to offer international standards (The Emirates Group, 2017). The ISO is a body that was created specifically to set international standards which international organizations are required to conform to before they can be certified by the body. This paper looks at Emirates Airline carrying out an audit as to whether they have adhered to the ISO Certification and areas where they need improvements before their ISO Certification can get renewed.Understanding the Emirates Airline and its Quality ManualThe Emirates Airline is an airline company that has its headquarters in Dubai with severalother corporate stations across the globe. The company remains one of the top companies from the United Arab Emirates and quality has been the airline's topmost priorities. This has made the company one of the most respected across the globe due to the quality services which has been the company’s main selling point. Due to this, the company has had its flight catering services achieving the ISO 9000 certified sing the year 2012. One of the reasons for this certification was based on the Emirates Airline’s expansion program which led the company to increase its passenger inflow (Emirates Airline, 2017).
3ISO STANDARDS AND EXCELLENCE: EMIRATES AIRLINEThe Emirates Airline is virtually owned by the Dubai Government through the government’s Investment Corporation of Dubai. This body owns the Emirates Groups which controls the operations of the Emirates Airline. The company operates in a structure where operations are diversified. The company has diversified all its sectors making each sector in charge of their operations. Various sectors such as the airport services, catering services, security services, engineering services, among others are all left to operate on their own though there is a level of coordination at the top of the chain. The commercial services department has greatly performed and this is seen on the company’s high return. The company has also increased its investments moving to new routes across the globe.

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