Microsoft
Trouble Shooting
Denied Access to
Moraine Park’s
Student E-Mail
Situational Report-Log
Debra Wright
Trouble Shooting Denied Access to Moraine Park’s Student E-Mail
August 31, 2012
3:20 - 3:25 p.m.
Attempted to log in to my student e-mail account & was denied access.
3:30 - 3:36 p.m.
Attempted to log in a few more times after making sure my password
was correct.
An error message popped up that said I had entered
the wrong password too many times and it gave a
hyperlink to
reset it. I then clicked on the hyperlink.
3:40 - 3:50 p.m.
Filled out the form, which included my name, address, phone number,
student account information, and main email account so that they
can contact me in case they needed further information &
sent it.
Logged off to work off line.
September 1, 2012
9:57 a.m. – 10:00 a.m.
Received the following email on my home account:
We recently received a request to recover your account Microsoft account
[email protected] Unfortunately, we were unable to verify
your ownership of this account using the information you provided. Microsoft
takes the security and privacy of our customers very seriously, and our
commitment to protecting your personal information requires that we take the
utmost care in ensuring that you are the account owner.
Please submit a new account verification form
At this point; your best option is to
submit a new form
with as much accurate
information as you can gather. The more information you can include in the form,
the better the chance you’ll have of regaining access to your account. We’ve
included a few tips below to help you fill out the form as completely and
accurately as possible.
>
Submit a new form
Helpful tips for filling out another form:
Answer
as many questions
as you can.
Use the information you provided when you
created the account,
or last
updated it.
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