Microsoft Trouble Shooting Denied Access to Moraine Park’s Student E-Mail Situational Report-Log Debra Wright
Trouble Shooting Denied Access to Moraine Park’s Student E-Mail August 31, 2012 3:20 - 3:25 p.m. Attempted to log in to my student e-mail account & was denied access. 3:30 - 3:36 p.m. Attempted to log in a few more times after making sure my password was correct. An error message popped up that said I had entered the wrong password too many times and it gave a hyperlink to reset it. I then clicked on the hyperlink. 3:40 - 3:50 p.m. Filled out the form, which included my name, address, phone number, student account information, and main email account so that they can contact me in case they needed further information & sent it. Logged off to work off line. September 1, 2012 9:57 a.m. – 10:00 a.m. Received the following email on my home account: We recently received a request to recover your account Microsoft account [email protected] Unfortunately, we were unable to verify your ownership of this account using the information you provided. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner. Please submit a new account verification form At this point; your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible. > Submit a new form Helpful tips for filling out another form:
Answer as many questions as you can. Use the information you provided when you created the account, or last updated it.
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