PPT_CH09 - Don Hellriegel Susan E Jackson John W Slocum Jr...

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Chapter 9: Using Planning and Decision Aids Don Hellriegel Susan E. Jackson John W. Slocum, Jr. MANAGING: A COMPETENCY BASED APPROACH 11 th Edition Prepared by Argie Butler Texas A&M University
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Chapter 9: PowerPoint 9.1 Learning Goals 1. Explain the essentials of knowledge management and how it is used to create value for organizations 2. Describe the features and uses of the Delphi method, simulation, and scenario forecasting aids 3. Discuss the creative process and how to use Osborn’s creativity model 4. Explain and apply three quality improvement aids: benchmarking, the Deming cycle, and the Baldrige quality program
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Chapter 9: PowerPoint 9.2 Recognizing, generating, documenting, distributing, and transferring among persons useful information, know-how, and expertise to improve organizational effectiveness Main Components of Knowledge Management Enabling technologies Tacit knowledge Explicit knowledge
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Chapter 9: PowerPoint 9.3 Reinventing the wheel Knowledge attrition Information overload Productivity and opportunity loss
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Chapter 9: PowerPoint 9.4 Teams Customers Workforce
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Chapter 9: PowerPoint 9.5 Snapshot Peter Drucker (1909-2005), author of Management Challenges for the 21 st Century and of many other pioneering books on management “The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or nonbusiness, will be its knowledge workers and their productivity. In the society into which we are moving very fast, knowledge is the key resource.”
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Chapter 9: PowerPoint 9.6 Enabling Corporate Culture Sense of trust is essential Belief that sharing expertise will not be used against the individual In Chapter 18, (Understanding Organizational Cultures and Cultural Diversity) and elsewhere, enabling cultures are explored in depth
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Chapter 9: PowerPoint 9.7 Provides a process for an organization to gain deeper knowledge and understanding of its strategic decisions by considering the role of finances, customers, internal processes, and learning/growth Provides a broad perspective in planning and decision making Takes account of financial and nonfinancial measures
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Chapter 9: PowerPoint 9.8 (Adapted from Figure 9.1)
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