PPT_CH10 - Don Hellriegel Susan E. Jackson John W. Slocum,...

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Chapter 10: Achieving Organizational Control Don Hellriegel Susan E. Jackson John W. Slocum, Jr. MANAGING: A COMPETENCY BASED APPROACH 11 th Edition Prepared by Argie Butler Texas A&M University
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Chapter 10: PowerPoint 10.1 Learning Goals 1. Explain the foundations of control 2. Identify the six phases of the corrective control model 3. Describe the primary methods of organizational control 4. Explain key corporate governance issues and control mechanisms
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Processes for ensuring that behaviors and decisions conform to an organization’s standards and legal requirements, including its rules, policies, procedures, and goals How controls and planning support each other Controls help ensure that decisions, actions, and results are consistent with plans Controls help maintain or redirect actual behaviors and results toward those desired in plans Controls help provide essential information needed to plan Plans indicate the purposes to be served by controls
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Mechanisms intended to reduce the likelihood of an unwanted event and thereby minimize the need for corrective action A few forms: 1. Rules and regulations 2. Standards 3. Recruitment and selection procedures 4. Training and development programs
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Chapter 10: PowerPoint 10.4 Corrective Controls Corrective Controls Mechanisms intended to reduce or eliminate unwanted behaviors or results and thereby return the situation to conformity with the organization’s regulations and standards A few forms: 1. Direct supervision and feedback 2. Disciplinary action 3. Procedures for reporting misconduct 4. Monthly or even daily financial reports
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Chapter 10: PowerPoint 10.5 (Adapted from Table 10.1) Source of Control Preventive Corrective Stakeholders Maintaining quotas for hiring personnel in protected class Changing recruitment policies to attract qualified personnel Organization Using budgets to guide expenditures Disciplining an employee for violating a “No Smoking” safety regulation in a hazardous area (continued)
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Chapter 10: PowerPoint 10.6 (Adapted from Table 10.1) Source of Control Preventive Corrective Group Advising a new employee about the group’s norm in relation to expected level of output Harassing and socially isolating a worker who doesn’t conform to group norms Individual Deciding to skip lunch in order to complete a project on time Revising a report you have written because you are dissatisfied with it
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Objective controls Acceptable controls Complete controls Timely controls To Achieve Strategic Goals
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Chapter 10: PowerPoint 10.8
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This note was uploaded on 06/08/2009 for the course FI 601-602 FI601-602 taught by Professor Prof.geary during the Spring '09 term at New Haven.

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PPT_CH10 - Don Hellriegel Susan E. Jackson John W. Slocum,...

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