2025MGT Lecture 11 0802

2025MGT Lecture 11 0802 - Organisational Citizenship...

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Organisational Citizenship Behaviour and Ethics
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2 Organisational Citizenship Behaviour Organizational Citizenship Behaviours (OCBs) are a special type of work behvaiour that are defined as individual behaviors that are beneficial to the organisation and are discretionary, not directly or explicitly recognized by the formal reward system. These behaviours are rather a matter of personal choice, such that their omission are not generally understood as punishable. OCBs are thought to have an important impact on the effectiveness and efficiency of work teams and organisations, therefore contributing to the overall productivity of the organisation.
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3 Organisational Citizenship Behaviour Two main facets of OCB are: (1) OCB altruistic, and (2) OCB compliance. Whereas altruism appears to represent the help to specific persons, generalized compliance is a factor defined by a more impersonal sort of conscientiousness.
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4 Organisational Citizenship Behaviour (OCB) Altruism is helping behaviour directed at specific individuals. When individuals have specific problems, need assistance, or seek help, altruistic people go the extra mile in assisting them. The other class of citizenship behaviour is generalized compliance, which is a more impersonal conscientiousness: doing things “right and proper” for their own sake rather than for any specific person. It implies more of a "good soldier" or "good citizen" syndrome. Organisational participants’ behaviour far surpasses any enforceable minimum standards; workers willingly go far beyond stated expectations.
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5 Organisational Citizenship Behaviours (OCB) OCB is an extension of effort and creativity beyond the formal employment contract (Frenkel & Sanders, 2007) OCBI – directed towards other individuals e.g. helping
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2025MGT Lecture 11 0802 - Organisational Citizenship...

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