assesement 1 BSBLDR501, BSBLDR502, BSBWOR502,...

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Student Name:Student ID:Assessment Type:Other:Assessor’s Name:Assessment Outcome:Satisfactory Not Yet SatisfactoryStudent Declaration:By submitting this assessment via Moodle, I declare that this is my own work and had not been copied or plagiarised from any other source. Please refer to the Student Handbook for more information.Assessment Conditions:Each assessment criteria is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve a ‘Satisfactory’ Assessment Outcome for the entire assessment when all assessment Criteria listed below are ‘Satisfactory’. A student who is assessed as ‘Not Yet Satisfactory’ is eligible for re-assessment with their trainer.All assessment answers must be typed, include this assessment cover sheet and uploaded in ‘WORD’ version to moodle. Assessment CriteriaElementPerformance CriteriaSNYSBSBLDR501Develop and use emotional intelligence 1. Identify the impact ofown emotions on others in the workplace1.1 Identify own emotional strengths and weaknesses1.2 Identify personal stressors and own emotional states related to the workplace1.3 Develop awareness of own emotional triggers and use this awareness to enable control emotional responses1.4 Model workplace behaviours that demonstrate management of emotions1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence2. Recognise and appreciate the emotional strengths and weaknesses of others2.1 Respond to the emotional states of co-workers and assess emotional cues2.2 Identify the range of cultural expressions of emotions and respond appropriately2.3 Demonstrate flexibility and adaptability in dealing with others2.4 Take into account the emotions of others when making decisions3. Promote the development of emotional intelligence in others3.1 Provide opportunities for others to express their thoughts and feelings3.2 Assist others to understand the effect of their behaviour and emotions on others in the
workplace3.3 Encourage the self-management of emotions in others3.4 Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes4. Utilise emotional intelligence to maximiseteam outcomes4.1 Encourage a positive emotional climate in the workplace4.2 Use the strengths of workgroup members to achieve workplace outcomesElementPerformance CriteriaSNYSBSBLDR502Lead and manage effective workplace relationships1. Manage ideas and information1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role1.3 Facilitate feedback to employees on outcomes of the consultation processes1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel2. Establish systems to

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