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(Business process management (BPM) has dramatic business and technology effects. Itprovides organizations with the ability to save money, save time, and deliver value throughreal return on investment (ROI). BPM as a concept boosts an enterprise’s ability to staycompetitive and remain agile in a constantly changing global marketplace. ) Demand forImproved Business Processes After several years of heavy investment in technology, manyorganizations question the capability of IT functions, and the technology vendors and consultantsthat support them, to deliver the benefits they promise. They are wary of investing more in IT,yet place greater demands on IT, and expect IT to respond faster. The demand for new orimproved business processes drives these requirements. Improving customer service, bringing new products to market, and reducing cost inefficienciesall push business processes and their effective management to the top of the priority list. Oneaspect of the response to these pressures on IT has been a change in the way that organizationsare looking to approach process automation. Increasingly, CIOs are looking for a different wayof improving business processes, avoiding investment in large, expensive, and risky newapplication projects that have so often led to disappointment. Instead, they want to leverage theexisting assets and investment and concentrate their efforts on the automation of processes acrossthose assets. This new approach has been labeled business process management (BPM), and isbeing addressed with a collection of technologies that make up the BPM suite. What Is BPM?