OM - Case 1 - (Business process management(BPM has dramatic business and technology effects It provides organizations with the ability to save

OM - Case 1 - (Business process management(BPM has...

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( Business process management (BPM) has dramatic business and technology effects. It provides organizations with the ability to save money, save time, and deliver value through real return on investment (ROI). BPM as a concept boosts an enterprise’s ability to stay competitive and remain agile in a constantly changing global marketplace . ) Demand for Improved Business Processes After several years of heavy investment in technology, many organizations question the capability of IT functions, and the technology vendors and consultants that support them, to deliver the benefits they promise. They are wary of investing more in IT, yet place greater demands on IT, and expect IT to respond faster. The demand for new or improved business processes drives these requirements. Improving customer service, bringing new products to market, and reducing cost inefficiencies all push business processes and their effective management to the top of the priority list. One aspect of the response to these pressures on IT has been a change in the way that organizations are looking to approach process automation. Increasingly, CIOs are looking for a different way of improving business processes, avoiding investment in large, expensive, and risky new application projects that have so often led to disappointment. Instead, they want to leverage the existing assets and investment and concentrate their efforts on the automation of processes across those assets. This new approach has been labeled business process management (BPM), and is being addressed with a collection of technologies that make up the BPM suite. What Is BPM?

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