..A Collaborative Approach to Patient Medication Education to Meet HCAHPS Benchmark.doc - Running head CAPSTONE PROJECT 1 A Collaborative Approach to

..A Collaborative Approach to Patient Medication Education to Meet HCAHPS Benchmark.doc

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Running head: CAPSTONE PROJECT 1 A Collaborative Approach to Patient Medication Education to Meet HCAHPS Benchmark Author Name (First, Middle Initial, And Last) Western Governors University College Of Health Professions Date
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CAPSTONE PROJECT 2 A Collaborative Approach to Patient Medication Education to Meet HCAHPS Benchmark Scores Chapter 1: Introduction Healthcare is undisputedly one of the most important sectors in any economy. As such, it is in the best interests of any government to establish and sustain an effective public health system. It is the responsibility of the government and other stakeholders in the sector to establish and implement effective healthcare policies that would ensure the delivery of top quality care to citizens, and facilitate the promotion of wellness and disease prevention. As a measure for improving the quality of care given to patients, the government of the U.S. established the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), which serves primarily to publicly report hospital performances in terms of the quality of care they deliver as perceived by patients (Seibert, Stroud, Cassel & Huebner, 2015). The results of the patient satisfaction survey, as reported by the HCAHPS, are used to determine the perception of patients towards the quality of care they receive in specific hospitals and also provide the basis for reimbursement of public hospitals by the government (based on the levels of patient satisfaction) (Carter, Carter, Silverman & Silverman, 2016). Basically, as Green (2015) outlined, the HCAHPS survey seeks to find out what patients’ perception are with regard to a number of healthcare-related issues among them the levels of efficiency in doctor to patient communication, nurse to patient communication, staff responsiveness, hospital environment, pain management systems, medication communication strategies, discharge information systems, food services, and overall rating of the hospital on a scale of 1-10. While prescription medicines are widely used in the healthcare sector to manage diseases diagnosed among patients, it is a given that most of them have adverse side effects on patients (Vasquez, Lambrianides, Schneider, Kümmerer & Fatta-Kassinos, 2014). The prevalence of side
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CAPSTONE PROJECT 3 effects of prescription medication is even higher among patients who are under multiple medications that are aimed at treating a single or several diseases for which they have been diagnosed. A similar sentiment was shared by Kuhn, Letunic, Jensen and Bork (2016) in a study which showed that nearly all drugs have side effects that range from minor to life-threatening. Some of the most common minor side effects of prescription drugs include nausea, an upset of the stomach, runny nose, dizziness, vomiting, and Shingles (Finegold, Manisty, Goldacre, Barron & Francis, 2014). Kuhn et al. (2016) further highlighted some of the most severe and/or life- threatening side effects of prescription drugs as including paralysis, blood clotting in the lungs, liver damage, kidney damage, congestive heart failure, and decreased bone marrow function.
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  • Fall '19
  • Health care provider, HCAHPS

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