Tesco SOR.docx - Name Section Row and Seat STIMULI Salient...

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Name: _______________________ Section, Row and Seat __________ STIMULI Salient events and situation in the External Environment ORGANIZATION RESPONSE *Eco and General Environment **Task Environment Characteristics of Internal Environment as Moderating Variables (What the firm did) Actions of the Firm Political-Legal: There are apparently rules against misselling payment protection insurance in the UK. Customers: Tesco Bank customers may file claims against the firm for misselling them insurance. Culture: Tesco wants to protect itself and minimize losses. Strategic Response: The firm set aside 115 million pound to pay for potential claims. Economic: California, Arizona and Nevada were hard hit by the subprime mortgage crisis. Social-cultural- American consumer tastes are different from those in the UK. Customers: In the US, customers didn’t want to pay more for convenience of deli-
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  • Fall '19
  • Economics, Consumer, Subprime mortgage crisis, Subprime lending

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