OM 302 Final Study Guide.docx - 1 Quality can improve...

This preview shows page 1 - 3 out of 10 pages.

1. Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality improvements? a. flexible pricing.b. increased productivity.c. lower reward and scrap costs.d. lower warranty costs.e. All of the above are aspects of reduced costs by quality improvements. 2. Three broad categories of definitions of quality are: a. product quality, service quality, and organizational quality. b. user based, manufacturing based, and product based. c. internal, external, and prevention. d. low-cost, response, and differentiation. e. Pareto, Shewhart, and Deming. 3. All of the following costs are likely to decrease as a result of better quality EXCEPT: a. customer dissatisfaction costs.b. inspection costs.c. scrap costs.d. warranty and service costs.e. maintenance costs. 4. PDCA, developed by Shewhart, stands for which of the following? a. Plan-Do-Check-Act.b. Plan-Develop-Check-Accept.c. Problem-Develop Solution-Check-Act.d. Problem-Do-Continue-Act.e. Prepare-Develop-Create-Assess. 5. PDCA is most often applied with regard to which aspect of TQM? a. Six Sigma.b. employee empowerment.c. continuous improvement.d. benchmarking.e. JIT. 6. If 1 million passengers pass through the St. Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage? a. 3.4.b. 6.0.c. 34.d. 2700.e. 6 times the monthly standard deviation of passengers.
Image of page 1

Subscribe to view the full document.

7. Total quality management emphasizes: a. the responsibility of the quality control staff to identify and solve all quality-related problems.b. a commitment to quality that goes beyond internal company issues to suppliers and customers.c. a system where strong managers are the only decision makers.d. a process where mostly statisticians get involved.e. ISO 14000 certification. 8. Which of the following statements regarding ‘Six Sigma” is TRUE? a. The term has two distinct meanings – one is statistical; the other is a comprehensively quality system.b. Six Sigma means that about 94 percent of a firm’s output is free of defects.c. The Six Sigma program was developed by Toyota in the 1970s.d. The Six Sigma program is for manufacturing firms and is not applicable to services.e. Six Sigma certification is granted by the International Standards Organization (ISO).
Image of page 2
Image of page 3
  • Fall '19
  • Control Chart, d., Process capability

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes