CONTROL_ESTADISTICO.pptx - CONTROL ESTADISTICO UNIDAD IV...

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CONTROL ESTADISTICO UNIDAD IV ING. EN ADMINISTRACIÓN ESTADISTICA I INTEGRANTES: KATIA GUADALUPE SEGOVIA MENDOZA. REBECA GUTIERREZ CRUZ.
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DIAGRAMAS PARETO ES UNA TECNICA UTILIZADA PARA CLASIFICAR LA CANTIDAD Y TIPO DE DEFECTOS QUE SE PRESENTAR EN UN PRODUCTO O EN UN SERVICIO.
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EN UNA TIENDA OXXO LOS ENCARGADOS SE DIERON A LA TAREA DE VER COMO MEJORAR EL SERVICIO, ASI QUE DECIDIERON VER LAS QUEJAS DE 60 DE LOS CLIENTES, LAS CUALES FUERON: SISTEMA LENTO TRANSACCIONES NO REALIZADAS EMPLEADOS MAL CAPACITADOS.
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QUEJAS CLIENTES INCONFORMES SISTEMA LENTO 32 TRANSACCIONES NO REALIZADAS 19 EMPLEADOS MAL CAPACITADOS 9 ¿ CUAL FUE LA QUEJA CON MAYOR CLIENTES INCONFORMES? ¿Dónde DEBEN DE DESEMPEÑARSE MAS PARA LA SATISFACCION DE LOS CLIENTES? QUEJASX CLIENTES INCONFORMES PORCENTAJE SISTEMA LENTO 32 53.33 TRANSACCIONES NO REALISADAS 19 31.66 EMPLEADOS MAL
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  • Fall '19
  • Diagrama de Ishikawa, REBECA GUTIERREZ CRUZ, TIENDA OXXO LOS

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