Joel Flores outline 1.docx - Joel Flores J Perret CAOT 32...

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Joel Flores J. Perret CAOT 32 September 1, 2019 Chapter 4 Assignment- Part 1 Draft I. Understanding the Communications Process A. The way we communicate has changed for the better 1. Sending messages has change to online, but the basic communication element remains B. Sender has idea 1. Clarify idea 2. Decide on purpose of message 3. Analyze idea and how it can best be presented 4. Anticipate effect on receiver C. Sender encodes message 1. Consider receivers background, communication skills, experience, culture, context 2. Choose concrete words appropriate symbols 3. Encourage feedback D. Sender selects channel, transmits message 1. Consider importance of message, feedback required, interactivity 2. Choose a channel that receiver prefers 3. Think of ways to reduce channel noise and distractions 4. Be aware of competing messages E. Receiver decodes message 1. Avoid prejudging message 2. Strive to understand both verbal and nonverbal cues 3. Ignore distractions 4. Create receptive environment 5. Expect to learn F. Feedback returns to sender 1. Craft clear and complete response that reveals comprehension of message meaning 2. Begin the cycle again when the receiver becomes the sender with same concerns G. Barriers that create misunderstanding 1. Bypassing: is miscommunication of two people when they think they have different interpretations but it’s actually the opposite.

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