Lesson_13 .docx - Darrell L Johnson Jr 726385 MGT 3200Z...

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Darrell L. Johnson, Jr. 726385 MGT 3200Z Management Lesson 13 1. Attribution : The way people interpret the behavior of others by assigning motives or causes 2. Halo Effect : Occurs when a manager allows one specific aspect of an employee's behavior to influence other aspects and the overall evaluation of the behavior of the employee 3. Projection : An unconscious tendency of people assigning their own traits, motives, beliefs, and attitudes to others. 4. Self-serving bias : The tendency to attribute one's personal successes to internal causes, but attribute personal failures to external causes 5. Learning : A relatively permanent behavioral change that results from practice, experience, education, or training 6. A person's beliefs and values will determine the type of attitude they have. Beliefs are the ac- cepted truths or facts about a particular object or person that was gained by experience or secondary information. Values are levels of worth placed on various factors in a person's en- vironment. These all affect behavior because how an individual processes these concepts of attitude, beliefs, and values will have a great influence on how they act towards certain stimuli. 7. The major causes of behavioral problems in organizations are: Lack of Skills- Organizations often put employees in positions without providing the proper training • Lack of Positive Attitude- The employee may be unmotivated to do the task given to them. It is up to management to decide whether or not they will seek out what motivates the em- ployee and offer that as a reward. • Rule Breaking- Employees that occasionally bend the rules. They make show up late a few times or show little regard for company polices such as the proper wearing of the uniform.
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