Knowledge Management Lecture One
Data … Information … Knowledge Data … collection of facts, measurements, statistics Data represents raw numbers or assertions Information … organized and processed data Knowledge … Information with direction i.e., leads to appropriate actions 2
What is Knowledge? Knowledge … Information with direction. Awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision Knowledge is at the highest level in a hierarchy with information at the middle level, and data to be at the lowest level It is the richest, deepest & most valuable of the three. 3
Effective Information 4 Available - If information exists, it is available for retrieval. Internal and External sources Processed from available data Relevant - Information retrieved applies to information need If available, relevant information is retrieved Useful - Information has a positive impact Influences behavior to improve performance Not misinformation Accessible - Information obtained during the time of need; in common language
Sources of Knowledge Internal sources intellectual property ; knowledge gained from experience ; lessons learned from failures and successful projects; capturing and sharing undocumented knowledge ; the results of improvements in processes, products and services; “ company need to maintain it within the organization ”
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- Spring '19
- Magdy Khalaf
- Management, Tacit knowledge